Job Title: Receptionist (Personal Injury Law Firm / Medical Office Experience Required).
MUST BE SPANISH SPEAKING!!!!!
Job Summary:
We are seeking a professional, organized, and client-focused Receptionist with experience in a personal injury law firm or medical office. The Receptionist will serve as the first point of contact for clients and patients, ensuring a welcoming and professional environment and managing front-desk operations. The ideal candidate understands the fast-paced nature of personal injury cases and medical scheduling, maintains strict confidentiality, and provides exceptional customer service.
Key Responsibilities:
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Greet clients, patients, and visitors in a professional and friendly manner.
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Answer and route incoming phone calls and take accurate messages.
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Schedule and confirm appointments for attorneys, case managers, and medical providers.
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Maintain and update client or patient records in case management or medical software systems.
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Assist with the intake of new clients and patients, including collecting basic information and documentation.
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Handle incoming and outgoing mail, faxes, and emails.
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Scan, organize, and file legal and medical documents.
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Coordinate communication between attorneys, paralegals, medical staff, and clients.
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Maintain a clean and organized reception area.
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Ensure confidentiality of sensitive legal and medical information.
Qualifications:
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0-3+ years of receptionist or front desk experience in a personal injury law firm, medical office, or similar professional environment.
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Strong customer service and interpersonal skills.
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Excellent verbal and written communication skills.
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Ability to manage multiple tasks in a fast-paced environment.
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Proficiency with Microsoft Office (Word, Outlook, Excel).
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Experience with legal case management software or medical scheduling/EHR systems is a plus.
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Strong organizational and time management skills.
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High level of professionalism and attention to detail.
Preferred Skills:
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Familiarity with personal injury case processes and medical treatment scheduling.
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Experience assisting with client intake and document collection.
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Bilingual (Spanish is required).
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Experience handling insurance-related documentation.
Work Environment:
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Professional office setting supporting a personal injury legal practice and/or medical providers.
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Frequent interaction with clients, patients, attorneys, and medical staff.
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Fast-paced environment requiring strong multitasking and communication skills.
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Training will be provided on the job.
