We are currently looking for a Full Time IT Data Center Manager to join our Datacenter Operations team located at the Information Technology working .
Summary:
Oversees all aspects of data centers and be the “gatekeeper” of the data centers and all associated IDFs across the Chickasaw Nation. Contributes minimized outages and a reduction in cost through proper asset management. Creates, deploys and enforces processes as it relates to access, maintenance and upkeep of all data centers and IDFs across the Chickasaw Nation.
Responsibilities:
- Define how the scope, goals, and deliverables as it relates to all data centers should support business goals, in collaboration with senior management
- Effectively manage time and allocate resources to ensure deliverables are completed
- Where required, negotiate with department managers for the acquisition of required personnel from within the company
- Escort requestors (especially vendors) into the rooms and monitor their activity
- Ensure all installs, moves, adds, and changes are properly documented
- Ensure new equipment location is documented and added to configuration management database
- Ensure equipment removed is documented with new location or marked for decommissioning
- Ensure cabling is properly loomed and adheres to the standards set forth by the Chickasaw Nation IT Data Center cabling standards document
- Ensure surveillance cameras are installed in all IDF, MDF, and data centers
- Ensure all rack, cabinet, IDF, data center temperature sensors are installed, monitored, and maintained
- Ensure HVAC is being maintained on a regular basis
- Effectively monitor all UPS devices
- Ensure UPSs are being maintained on a regular basis and adhere to life cycle management for replacement
- Direct and manage development of all data center processes from beginning to end
- Develop best practices, techniques, and tools for proper data center management, ongoing milestone/deliverable tracking, communication, and key performance metrics
- Communicate data center standards and techniques and provide training/mentorship for staff where necessary
- Participate in after action reports and create recommendations in order to identify successful and unsuccessful installs, moves, adds, and changes
- Attend and actively participate in weekly project team meetings as scheduled
- Provide guidance to others on data center initiatives, standards, frameworks, and processes
- Other tasks as necessary to ensure timely, accurate and cost-effective support and implementation of new strategic initiatives or other projects supporting the company’s growth and business plan
- Stay up to date on new technologies and standards within the field of data center management and provide recommendations for potential changes as technology evolves
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs and seeks positive experiences and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Nonessential:
- Ability to integrate new data management technologies and software engineering tools into existing structures
- Must be able to exert analytical and critical thinking skill
- Knowledge of data center management, standards, and methodology
- Demonstrates effective oral and written communication
- Works well within a team
Skills:
Experience:
Nonessential:
- 8 years directly related experience
Education:
Nonessential:
- Bachelors Degree in directly related field
Nonessential:
- Preferred Associates: Degree in Computer Science, Information Technology, business-related field or equivalent. Preferred: Training 5+ years Eight (8) years of data center management experience Preferred: Training 0 - 6 months Five (5) years direct work experience in a Data Center Manager capacity, including all aspects of process development and execution.
Credentials:
Essential:
- Pass gaming background check
- Certified Data Center Design Professional CDCDP
- ITIL Foundation Certification
- Gaming license or permit as required by assigned position
- Standard Driver's License
Working Conditions:
Essential:
- Sometimes lift and or carry up to 50 lbs
- Transport new hires to other locations within the Chickasaw Nation boundaries
- Pass pre-employment drug test
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
- To enhance the overall quality of life of the Chickasaw people.
Vision:
- To be a nation of successful and united people with a strong cultural identity.
Core Values:
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork
