Arctic Igloo Resort is looking for an organized and dependable Reservations & Tour Operations Coordinator to join our team for the upcoming winter season.
This position is responsible for assisting guests with resort reservations and coordinating daily winter tour operations.
Key Responsibilities
- Answer phone calls and respond to guest emails
- Assist guests with reservations and general inquiries
- Create, modify, and cancel reservations
- Provide information about accommodations, transportation, activities, and policies
- Monitor and manage online tour bookings
- Verify guest information, pickup locations, and special requests
- Prepare daily passenger lists and driver manifests
- Coordinate tour schedules, vehicles, and driver-guides
- Send pickup times and tour information to guests
- Communicate with drivers, guides, and resort staff
- Handle booking changes, cancellations, and guest concerns
- Maintain accurate reservation and operational records
Schedule & Availability
- This is a full-time seasonal position averaging approximately 40 hours per week.
- Our busiest periods occur during holidays. Candidates must be available to work weekends and major holidays, including Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
- Holiday availability is an essential requirement of this position, and time-off requests during peak holiday periods may be limited.
- The schedule may include daytime and evening shifts.
- Occasional after-hours availability is required to address urgent guest, reservation, or tour-operation matters.
- All required working time and applicable overtime will be recorded and compensated.
Qualifications
- Excellent written and verbal English communication skills
- Organized, detail-oriented, and able to manage multiple tasks
- Comfortable answering phone calls and communicating with guests
- Basic computer skills, including email and Google Sheets
- Experience in hospitality, tourism, reservations, dispatch, or customer service is preferred
- Able to remain calm, professional, and organized under pressure while managing multiple priorities, last-minute changes, and time-sensitive operational issues
- Must be legally authorized to work in the United States
Compensation & Benefits
- Complimentary employee housing with a private bedroom
- $2,000 end-of-season bonus upon successful completion of the full contract through March 31, 2027
- Employee discount at the resort
- Training provided
To apply, please send your resume and a brief introduction. When applying, please confirm that you are available for the full contract period of August 15, 2026, through March 31, 2027, including weekends and major holidays.
Pay: $23.00 - $27.00 per hour
Benefits:
- Employee discount
- Opportunities for advancement
Work Location: In person
