PURPOSE: To ensure prompt, friendly, courteous customer service, accurate cash handling, store security and smooth store operations during designated shifts
RESPONSIBLILTIES:
CUSTOMER SERVICE-
Help customers find product locations, assist customers with carry-out if possible, or otherwise provide customer service that requires mobility in the store.
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Answer customer questions and complaints, or refer to appropriate staff.
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Issue credits to customers for returned items and ensure that returns are properly disposed of.
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Help customers with Buying Club orders
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Help customers with placing special orders
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Hand out promotional and educational materials.
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Answer phones by third ring.
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Maintain store in clean, orderly condition during shift.
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See that spills and other hazardous conditions are cleaned up promptly.
FRONT END ADMINISTRATION-
Cover Floor Staff breaks on register.
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Provide change for Floor Staff as needed from the safe.
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Stock checkout stands with register supplies (bags, register tape, pens, etc.) and inform Operations Manager of low supplies.
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Assist Operations Manager with notifying Floor Staff of price changes and specials and all changes in store policies and procedures affecting cashiering.
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Coordinate Floor Staff stocking/cleaning when there are no customers to check out.
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Find staff to fill in last minute holes in schedule.
ALL STORE-
Deal with shoplifters, disorderly customers, and medical emergencies following established procedures.
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Properly communicate between shift Floor Managers and department heads. (Emails, IOUS, special situations.)
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Maintain the exterior of the store sweeping, trash, and snow removal as needed.
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Trouble shoot equipment breakdowns during shift, following established procedures.
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Perform routine maintenance tasks as needed during shift.
SUPERVISION ASSISTANCE-
Train Floor Staff designated by Operations Manager.
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Take trainees on tour of store, explains departments.
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Review Floor Staff manual with trainee. (future goal)
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Schedule practice time on registers in training mode. (future goal)
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Work with trainees on regular register shifts.
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Assist with typing or updating training manual as needed. (future goal)
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Give input to Operations Manager on Floor Staff evaluations.
OTHER RESPONSIBILITIES-
Attend Shift Supervisor meetings, department meetings and storewide meetings.
QUALIFICATIONS:
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Experience serving the public, handling multiple demands while staying calm.
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Ability to project an outgoing, friendly personality.
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Communications skills: good listening, clear instructions.
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Familiarity with natural foods.
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Attention to detail, accuracy.
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Willingness to work one weekend day and some evenings.
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Regular, predictable attendance.
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At least 6 months experience at the store
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Ability to lead
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Demonstrates the ability to handle multiple demands
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Ability to give clear instructions
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Willingness and ability to learn and grow to the meet the changing requirements of the job.
