Description:
Position Summary:
The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.
Key Responsibilities
-
Greet clients in a friendly, professional, and welcoming manner
-
Schedule, confirm, and manage appointments for MedSpa services
-
Answer phone calls, emails, and text inquiries in a timely manner
-
Educate clients on services, promotions, and membership options
-
Check clients in and out, collect payments, and process transactions
-
Maintain accurate client records in EMR or scheduling system
-
Assist with retail product sales and recommendations
-
Coordinate provider schedules to maximize efficiency
-
Manage wait times and ensure smooth client flow
-
Maintain cleanliness and organization of the front desk and lobby area
-
Support intake forms, and consent documentation as needed
-
Address client concerns and escalate when appropriate
-
Support social media efforts
Requirements:
- High school diploma or equivalent required
-
1+ year of front desk, customer service, or MedSpa experience preferred
-
Experience with scheduling software or EMR systems preferred
-
Sales experience or comfort discussing services/products preferred
-
Strong communication and interpersonal skills
-
Excellent customer service and client experience skills
-
Strong organizational and multitasking abilities
-
Professional appearance and demeanor
-
Attention to detail and accuracy
-
Ability to work in a fast-paced environment
-
Sales-minded with a service-focused approach
