Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule
Company Sponsored Benefits:
- Medical (PPO & HDHP options), Company
HSA match, Dental, Vision, Short-Term
Disability, Accident and Hospital Indemnity
Insurance, Telehealth, Voluntary Life
Insurance, Voluntary Critical Illness
- 401K with Employer Match
- Employee Stock Ownership Program
- Paid Holidays and Paid Time Off
- 4 Weeks Paid Parental Leave
- Paid Training & Safety Equipment
Company Paid Benefits:
- Basic Life & AD&D, Critical Illness
- Insurance, Long-Term Disability
- Employee Assistance Program
- Verizon Wireless Company Discount (eligibility requirements)
Summary
Unless otherwise specified, the General Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction
Duties and Responsibilities
- Enforce all company policies as defined in the SMEG Company Handbook
- Interact with entire service staff
- Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
- Maintain neat and professional personal appearance at all times
- Under direct supervision of the Shop Foreman, the General Service Technician will assist shop and or field service technicians with assigned vehicle maintenance repairs
- Perform proper and accurate vehicle diagnosis, services and repairs as directed by management.
- Perform quality repairs and services in a timely manner
- Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
- Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
- Participate in quality check process with Shop Foreman and Assistant Manager(s)
- Understanding of productivity goals and review for areas in need of improvement
- Follow company processes and procedures as defined in the SMEG operations manual
- Participate in morning meetings with service staff to plan the day
- Maintain accurate, timely and legible company designed reports and paperwork
- Notice and report potential problem areas to management before they arise
- Maintain a successful working relationship with Pierce Manufacturing personnel
- Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
- Responsible for responsive/timely travel to designated sites and locations as directed/scheduled
Qualifications
The General Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
- Must be willing to travel to other site locations and stations as needed.
- Experience within Fire and Emergency related industry a plus.
- Must work towards obtaining both EVT Master Tech and Pierce Master Technician status
- Proven track record of success
- Excellent communication skills both verbal and written
- Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
- Possess exceptional leadership and motivational skills
- Dedication to customer service and business success
- Ability to engage in and maintain positive relationships with employees and customers
- Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
Education and/or Experience
- High School Diploma or GED
- 2 Plus years with experience in an automotive service-related industry and/or technical school certificate.
- Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
- Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations
- EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
