Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks:
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Answering phone calls in a polite and friendly manner to assist with questions or concerns.
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Taking info calls and tours
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Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
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Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
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Help maintain the neatness/cleanliness of the club.
Benefits
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Dollars for Scholars Program
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Employee Appreciation Program
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Free Membership for self and one family member or friend
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Team Member Support Team
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Health, Dental and Vision Insurance
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Critical Illness Insurance
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Short Term Disability Insurance
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Accident Insurance
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Voluntary Life Insurance
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Pet Insurance
- HSA
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Advancement Opportunities
Essential Behavior Requirements
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Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
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Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
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Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
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Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
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Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
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Honesty and good work ethic
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Strong customer service skills
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Basic computer proficiency
Physical Demands
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Standing and walking at least 75% of the shift
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Talking in person or on the phone at least 75% of the shift
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Must be able to lift to 50 lbs. less than 30% of the time.
