Description:
Front of House (FOH) Team Member
Location: Phoenix Sky Harbor International Airport
Position Type: Full-Time / Part-Time
Reports To: Store Lead/ Shift Lead
Compensation: Hourly + Bonus
Position Summary
Join our team and help travelers take off with a great experience. Our Front of House (FOH) Team Members are the first smile travelers see before they sprint to their gate, settle in for a layover recharge, wait for a loved one, or a fellow member of the airport ecosystem on a quick lunch break. This role floats between barista, cashier, and cocktail prep, making you the café equivalent of a top-tier frequent flyer: flexible, fast-moving, and cool under pressure. In this airport environment, you’ll interact with guests from all over the world and make someone’s day in as little as 30 seconds.
If you’re team-oriented, energetic, and love a non-traditional environment, this role is your runway.
Locations we operate in Phoenix Sky Harbor International Airport:
The Refuge Coffee Food and Wine (Terminal 4, B9)
FLT Club Coffee Food and Wine (Terminal 4, Pre-Security)
Garrett Popcorn Shop (Terminal 4, A gates) - no coffee/cafe experience needed
Phoenix Magazine Cafe + Market (inside the Rental Car Center) - no alcohol served
Requirements:
Key Responsibilities
Guest Experience & Service
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Greet guests with genuine enthusiasm and keep the energy high, the kind of energy that cuts through travel fatigue
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Deliver fast, friendly, polished service that leaves guests smiling
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Use strong product knowledge and suggestive selling to elevate the guest experience.
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Manage high-volume guest flow with a calm, confident approach.
Barista Duties
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Craft excellent espresso drinks and coffee beverages with speed and consistency.
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Operate espresso machines and brewing equipment like a pro.
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Ensure drinks meet recipe, flavor, and presentation expectations, we take no shortcuts on quality.
Cash Handling & POS
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Process transactions quickly and accurately to keep the line moving.
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Handle cash and digital payments with precision.
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Maintain a welcoming and organized counter area.
Cocktail Preparation
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Prepare beer, wine, and simple or signature cocktails with accuracy and professionalism.
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Check IDs and follow all alcohol service requirements.
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Keep the bar stocked, clean, and ready for takeoff.
Food Service Support
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Assemble and deliver made-to-order food items promptly.
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Follow all food handling, sanitation, and safety standards.
Cleanliness & Operations
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Maintain a clean, polished, guest-ready environment at all times.
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Restock supplies so the team never hits turbulence mid-shift.
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Follow opening, mid-shift, and closing procedures with consistency.
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Support teammates to ensure the entire café runs smoothly, no one flies solo.
What We’re Looking For
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A team-oriented individual who thrives in any environment, high-energy environment.
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Someone who enjoys creating quick, memorable guest interactions, especially for people who may only be in your world for a minute or two.
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A positive, upbeat personality with a passion for great coffee, great cocktails, and great hospitality.
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An individual who adapts quickly and can stay cool when the line feels like a full terminal.
Qualifications
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Experience in hospitality, coffee, bartending, or customer service is a plus.
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Strong multitasking abilities and comfort working with urgency.
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Reliable, punctual, and dedicated to delivering a consistent guest experience.
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Must be able to stand for extended periods and lift up to 30 lbs.
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Must meet age requirements for alcohol service and obtain all required food/alcohol certifications.
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Must be able to pass airport badging requirements (fingerprinting and background check).
Benefits
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Competitive hourly wage + tips
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Employee discounts
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Flexible scheduling
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Growth and cross-training opportunities
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Fun, fast-paced team culture in a one-of-a-kind workplace
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Medical, dental and vision available for full time employees
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Pension Plan vested after 1 year of employment
