The Product Manager will own the strategy, roadmap, and execution for GoGoGrandparent’s Home Services department, a strategic bet that could dramatically impact the future of the company. This is a 0 to 1 role where you will have broad autonomy over helping to build this “business within a business”. This role drives the end-to-end product lifecycle, including customer research, market analysis, planning, requirements development, and launch, with the goal of growing adoption, repeat usage, and trust in Home Services.
- Translate customer and business needs into clear product requirements and development roadmaps for Home Services.
- Build product strategy documents that describe business cases, high-level use cases, technical requirements, and ROI for Home Services initiatives.
- Design and optimize the customer journey.
- Conduct customer interviews and market research to uncover pain points and prioritize service categories (e.g., cleaning, handyman, yard-work, personal assistant, caregiver).
- Analyze funnel metrics, cohort retention, and repeat usage to guide growth strategies.
- Collaborate closely with cross functional teams in the development, QA, and release of products.
- Develop, implement, and maintain production timelines across multiple departments.
- Appraise new product ideas and strategize appropriate go-to-market plans.
- Bachelors’ degree.
- 3+ years of experience in full-cycle product development in a non-managerial role.
- Highly competent in writing SQL queries to generate and explore data.
- Data analysis experience, able to crunch numbers in spreadsheets comfortably to assist with decision making.
- Skilled in running AB tests (pricing, engagement, provider incentives).
- Keen attention to detail, multitask and work well under pressure.
- Superior project management and interpersonal skills.
- Excellent verbal and written communication skills.
- Healthcare Insurance (Medical, Dental, Vision)
- 8 Paid company holidays + 4 Cultural days
- Personal Time-off of 15 days at start
- 401k Plan
- Parental leave
Step 1: 15 minute introductory call with hiring manager or Head of People.
Step 2: Data analytics challenge over Zoom with hiring manager (30 minutes).
Step 3: Take home case study (2-3 hours).
Step 4: Panel interviews with 2-3 members of the Home Services Team.
Step 5: Final call with hiring manager.
