Overview:
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team and assist individuals in accessing vital healthcare services. This role involves conducting phone screenings to determine eligibility for enhanced services covered by the Medicaid Waiver Program in New York. As the first point of contact for many potential clients, you will play a critical role in ensuring that individuals receive the support they need.
About Us:
SPS is committed to improving the quality of life for elderly and disabled individuals by facilitating access to essential Medicaid benefits. We specialize in guiding clients through complex processes to ensure they receive the care and financial security they deserve.
Responsibilities:
- Conduct phone screenings with individuals to assess their eligibility for Medicaid waiver services.
- Utilize a structured script to collect accurate and necessary information efficiently.
- Communicate empathetically with clients, answering questions and providing guidance on the next steps.
- Maintain accurate and confidential records of all client interactions.
- Collaborate with internal teams to refine and enhance the screening process.
- Stay informed about Medicaid waiver guidelines and policies to provide up-to-date information to clients.
Qualifications:
- Bilingual in Spanish or Russian is required.
- Previous experience in customer service, healthcare support, or related fields preferred.
- Experience in healthcare in New York is a major plus.
- Familiarity with Medicaid programs or healthcare services is a plus.
- Strong communication and interpersonal skills, with the ability to provide clear and compassionate guidance.
- Ability to work independently in a structured, phone-based role.
- Strong organizational skills with attention to detail and confidentiality.
Why Join Us?
- Be part of a mission-driven organization dedicated to making a meaningful impact in people’s lives.
- Work in a supportive and collaborative environment with opportunities for professional growth.
- Gain valuable experience in healthcare administration and client services.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Language:
- Spanish (Preferred)
- Russian (Preferred)
Work Location: In person preferred
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of customer service experience do you have?
Work Location: Remote
