HVAC Counter Sales Associate
Full-Time | Branch
$17.50 – $26.50 / hr
Hourly Pay Range
Reports To:
Branch Manager
EXPERIENCE
Experience Preferred
BENEFITS ELIGIBLE AFTER
45 Days of Employment
The HVAC Counter Sales Associate increases sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers with the selection and acquisition of needed HVAC products. This role applies technical product knowledge to satisfy customer needs and build lasting relationships.
Order Fulfillment & Inventory
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Pull, fill, pack, and set up orders for delivery or pickup; determine order status at any given time
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Follow all special instructions pertaining to individual orders; retrieve orders from the warehouse quickly and accurately
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Receive shipments, log into inventory, and maintain inventory accuracy through regular audits
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Process returns accurately
Customer Service & Sales
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Service counter and phone customers by taking and accurately entering orders, giving priority to regular accounts
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Use electronic and published catalogs to provide product, pricing, and availability information
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Solve or quickly escalate customer problems; follow company pricing and credit guidelines
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Meet and greet all customers at the point of sale with service, respect, and knowledge
Product & Industry Knowledge
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Advise and actively upsell customers on complementary products; convert requests to stocked brands where appropriate
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Demonstrate comprehensive product and industry knowledge; articulate the company's competitive advantage
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Learn and demonstrate competence in the features, functionality, and appropriate application of all product lines
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Analyze customer needs to determine if they can be helped at the counter or should be escalated to the next level of service
Teamwork & Standards
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Build and maintain customer and team relationships; adjust approach for different customer types
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Keep and maintain a neat, organized counter area and product displays
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Accurately and carefully follow established procedures; ensure high-quality, error-free work output
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Adhere to the rules and regulations set forth in the Employee Handbook
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Other duties as assigned
Summary
- High school diploma or GED required
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Willingness to learn; product/applications and wholesale distribution experience preferred
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Ability to lift up to 75 lbs. and stand for up to 8 hours daily
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Frequent stooping, squatting, stretching, bending, and lifting required to reach inventory items
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Able to work in indoor and outdoor environments, including heat/cold, wet/humid, and dry/arid conditions
Eligible to enroll on the 1st of the month following 45 days of employment:
- Medical, Dental & Vision
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Short & Long-Term Disability
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Life Insurance
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Flexible Spending Account (FSA)
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Telehealth
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Gym Reimbursement
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401(k) with Company Match
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Free Surgery & Imaging Program*
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Free Medications*
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Delta Perks — Local Discounts
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Discount Hub
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Coverage available for families
- Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.
Additional duties may be assigned as needed. We are an equal opportunity employer.
