Call Center Representative (CSR)
Location: Whiteville, NC 28472 | On-Site
COMPENSATION & SCHEDULE
$15/hour; increases to $22/hour upon permanent hire
Schedule:
Shifts vary between 7AM – 9PM with two days off weekly
Up to 2 Saturdays/month and 1 Sunday/quarter required
Mandatory overtime at month-end
Temporary-to-Hire, W2
Start Date: August 2026
Job ID#: 156400
MINIMUM QUALIFICATIONS 2+ years of Customer Service experience 2+ years of Call Center experience Ability to collaborate effectively within a team environment
PREFERRED SKILLS Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols
ROLE IMPACT This position plays a key role in supporting the client’s financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances.
KEY RESPONSIBILITIES Escalate unresolved or high-risk accounts to management when necessary
CORE TOOLS & SYSTEMS Collections platforms and CRM systems
LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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