Front Desk & Facility Coordinator
Location: Worcester Ice Center
Company: Revived Athlete Recovery & Massage
Compensation: $15-17/hr
Schedule: Part-time
Shifts Available:
- Weekdays: 8am–3pm & 3pm–8pm
- Weekends: 8Am-5pm
About Us
Revived Athlete Recovery & Massage is a performance-driven wellness space dedicated to helping athletes and active individuals move, feel, and perform at their best. We offer premium massage therapy, self-care recovery modalities, and a community-based environment that blends professionalism with high energy and passion for health & fitness.
We are rapidly growing and seeking a motivated, personable, and reliable team member to serve as the first impression for our clients and support day-to-day facility operations.
Position Overview
The Front Desk & Facility Coordinator plays a crucial role in providing an exceptional guest experience, supporting therapists, and maintaining our clean, organized, and calm performance-focused environment. The ideal candidate is friendly, confident, organized, and able to multitask in a fast-paced wellness setting.
You should be passionate about health and fitness, enjoy interacting with people, and feel comfortable guiding clients through our services and facility routines.
Key Responsibilities
Client Experience & Front Desk
- Warmly greet guests and be the welcoming face of our space
- Check clients in/out using booking software (training provided)
- Schedule appointments & answer client phone calls/messages
- Provide facility tours & educate guests on services and memberships
- Support guest flow—ensuring clients feel comfortable, cared for, and valued
Self-Care & Equipment Set-Up (training provided)
- Assist clients in setting up and using self-care equipment including:
- Normatec compression systems
- Infrared sauna
- Cold plunge
- Red light therapy
- Guide clients through equipment sanitation and proper usage protocols
Facility Operations
- Maintain a clean, organized, and professional environment
- Clean treatment rooms, massage cups, tables & equipment
- Bathroom & common area sanitation, sweeping, mopping, trash removal
- Laundry processing, folding, stocking & linens management
- Keep supplies organized and assist with light restocking duties
- Support therapists and management with daily operational needs
Required Skills & Qualities
- Warm, outgoing, and professional personality
- Athletic, wellness-oriented appearance and mindset (must embody the brand lifestyle)
- Ability to take direction and work independently
- Strong multitasking and problem-solving skills
- Reliable, punctual, responsible & team-focused
- Customer service experience preferred
- Ability to lift/move towels, equipment, and perform light physical tasks
- Comfort interacting with athletes, fitness-focused clientele, and families
- Professional communication skills—verbal and written
What We Provide
- Training in booking systems & wellness equipment
- Supportive, uplifting, fitness-focused work culture
- Growth opportunities within a fast-expanding performance recovery business
- Free or discounted access to recovery modalities (after training/probation period)
- Opportunity to learn about massage therapy, sports recovery, and wellness operations
Who Thrives in This Role
This job is perfect for someone who:
- Loves wellness, fitness, or athletic environments
- Enjoys talking to people & providing exceptional customer service
- Wants to be a valuable part of a growing brand & tight-knit team
- Likes hands-on work and keeping a space clean, organized, and welcoming
- Is detail-oriented and proactive
Apply Today!
If you want to be part of a growing athlete-focused community and have a passion for wellness, organization, and creating memorable client experiences, we’d love to meet you.
Please submit your resume and a brief note about why you'd be a great fit.
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
