Location
DC Metro Area
Responsibilities
Provides day-to-day “Level 1” technical support to employees for internal systems software and hardware
Installs, configures and troubleshoots desktop systems, workstations, servers and network
Maintains data integrity and file system security for the desktop environment
Communicates technical information to nontechnical personnel
Flexibility to be on-call for urgent help desk requests as required
Complete IT provisioning & de-provisioning activities
Tracking & management of IT assets
Qualifications
1-2 years of experience in IT
Experience in Desktop Support and end user systems administration
Server management experience
Basic work planning and analytic skills
Experience with Microsoft technologies, including:
Windows XP/7 & Office Applications
Microsoft Exchange
Microsoft Sharepoint
Active Directory
Effective communication
Two or four year degree in computer science or technical study
Familiarity with database concepts
Ability to lift and move at least 50lbs in order to move/install equipment as needed
Preferred Qualifications
Experience providing IT support for a small, fast growing company
MS SQL 2005 / 2008, VMware, or Windows Server 2005 / 2008 experience
PBX / telecom and phone support experience
Infrastructure related certifications, e.g., Cisco and/or Microsoft
Strong network security architecture skills including:
Firewall / Intrusion Detection
DNS
VPN
SAN management
Backups and restoration processes
Experience in working with third party / outsourced support resources
