Job Summary:
At Aspen Pest Control, we’re not just a fast-growing, locally owned company - we’re redefining what it means to deliver exceptional results within the pest control industry. We’re passionate about building lasting relationships, driving growth, and creating opportunities for our team to thrive.
This role is for someone polished, steady, professional, and comfortable representing a highly reviewed local company over the phone. We are not looking for casual call center energy. We are looking for someone who takes pride in clear speech, good judgment, reliability, and calm customer care. The ideal candidate will provide prompt, professional support by managing inbound inquiries, resolving customer concerns, and assisting with the creation of new service opportunities.
Why Aspen Pest Control? We’re more than just a company - we’re a community. Here, you’ll find:
- A Team That Has Your Back: Collaborate with a group that values innovation, celebrates achievements, and supports each other every step of the way.
- Meaningful Connections: Build relationships that matter, helping customers find solutions while driving real results for our business.
- Clear Paths For Career Advancement: The tools, training, and support you need to excel in this role and beyond.
Your Impact in This Role
As an Office Coordinator, you are the face and heartbeat of the company every time a customer calls, emails, or texts us. Here’s how you’ll make a difference:
- Connect and Solve: Develop genuine relationships with customers by understanding their needs and guiding them toward the right solutions. Serve as a trusted advisor by offering clear, confident recommendations that help them make informed decisions.
- Educate and Empower: Help customers understand the value of our services through clear, professional communication - providing the information they need to make confident, informed decisions.
- Team Collaboration: Collaborate closely with our team by sharing insights and supporting smooth internal communication to help the team succeed together.
What We’re Looking For
- Customer Service Experience: Minimum 2 years of customer service or administrative experience handling customer contact via phone and email in an office environment.
- Customer Acquisition: Support and conduct effective sales conversations and conversions without commission heavy pressure, ideal for someone motivated by customer success and team performance rather than aggressive sales incentives.
- Initiative & Reliability: Dependable individual who consistently follows through, takes initiative, and is willing to do what is needed to support the team and customers.
- Strong Organizational & Communication Skills: Exceptional planning, multitasking, and time management abilities paired with clear, professional communication and a collaborative, customer first mindset.
- Technology Skills: Experience with CRM software, scheduling platforms, or office management tools is required. Proficiency in Google Suite (Docs, Sheets, Slides) is a plus.
- Education: High school diploma or equivalent required.
Job Perks & Compensation:
- Pay: $22 - $25 per hour
- Expected Hours: 40 per week (Full-time); 8:30am-5:00pm PST
- Benefits:
- Paid Vacation (PTO)
- Paid Holidays
- Health & Dental Insurance
- Simple IRA
- Employee discounts
- Performance-based incentive bonuses
- Commission opportunities are available year-round
Ready To Take The Next Step?
Join us and be part of a team that’s redefining what it means to deliver exceptional customer experiences. Apply today and let’s grow together!
Aspen Pest Control is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Are you willing to undergo a background check and drug test?
Ability to Commute:
- Vancouver, WA 98682 (Required)
Work Location: In person
