About Us
Skintellect Laser & Aesthetics has served the Tampa Bay community for over 10 years as a premier medical aesthetics practice. Known for science-backed results, a high-touch patient experience, and a team that holds a genuinely high bar. We're not a franchise. We're a tight-knit, high-performing team that takes pride in the care we deliver and the environment we've built.
We're growing intentionally, and we're looking for a Patient Concierge who doesn't need a script or a supervisor watching their every move.
If you thrive in a fast-paced environment, anticipate what patients need before they ask, and hold yourself to a high standard without being told to... keep reading.
The Role
This is a full-time, on-site position at our Tampa location.
We're looking for someone who doesn't wait to be told what's next — who sees the full lobby, the ringing phone, and the patient at checkout, and handles all three without missing a beat.
As our Patient Concierge, you're the heartbeat of the front desk, the first face patients see, the voice they hear on the phone, and a key part of how they feel about Skintellect from the moment they walk in.
You'll manage a high-volume schedule, support patient billing, drive membership and package sales, and keep everything running beautifully across phone, text, email, and in-person interactions. This isn't just reception , it's relationship management, sales, and logistics all in one.
What You'll Do
- Be the primary point of contact for patients: phone, text, email, and in person
- Book, confirm, and manage appointments for multiple providers with precision
- Answer questions about treatments, products, and services with confidence
- Sell memberships, packages, and retail, and meet sales goals
- Become a true expert in Skintellect's full menu of services and products
- Maintain accurate, HIPAA-compliant patient records and billing accounts
- Keep the front desk and lobby organized and beautiful
Must-Haves
- Bilingual: English and Spanish, written and spoken
- Minimum 1 -2 years of front desk experience at an aesthetic medspa or dermatology clinic / Plastic Surgeon is prefered
- You thrive under pressure: a packed schedule is where you shine, not something you endure
- Tech-savvy: comfortable with CRMs, EMRs, and paperless systems
- Highly organized, self-directed, and proactive : you see what needs doing and you do it
- Strong communicator: polished in writing, confident on the phone, warm in person
- Professional in appearance and demeanor, always
- Available Monday–Friday (alternating shifts: 8:30am–5:30pm or 9:30am–6:30pm) and 1–2 Saturdays/month
Bonus Points If You Have…
- Sales experience and a track record of hitting goals
- Knowledge of aesthetic services, treatments, or skincare products
- Experience with Zenoti or a similar scheduling platform
What We Offer
- $22–$24/hr starting pay, based on experience
- Performance-based bonuses and sales commission
- Health, vision, and dental insurance options
- 401(k) with matching
- Advancement opportunities, we promote from within
- Employee discounts on services and products
- A high-end, high-energy workplace with loyal patients and real growth paths
How to Apply
Submit your resume and a brief note: tell us about your experience, and tell us why Skintellect, and why now. Only applicants with relevant aesthetic clinic experience will be contacted.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Uniform allowance
- Vision insurance
Experience:
- Front Desk / Receptionist: 1 year (Required)
- MedSpa / Dermatology / Spa: 1 year (Required)
Language:
Work Location: In person
