Reports To: Director of Food & Beverage and Food & Beverage Manager
Purpose for the Position:
A bartender has a diverse set of responsibilities related to taking food and beverage orders, preparing and serving beverages, ensuring customer satisfaction, and maintaining a clean and organized bar area.
At the Holiday Inn, we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Essential Responsibilities:
Customer Service:
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Greet customers warmly and provide excellent customer service.
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Take food and drink orders, engage with customers, and make recommendations based on their preferences.
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Ensure a positive and friendly atmosphere at the bar.
Beverage Preparation:
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Mix and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences.
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Prepare garnishes and ensure that drinks are visually appealing.
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Follow responsible alcohol service guidelines and check identification to verify the legal drinking age.
Menu Knowledge:
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Have a comprehensive understanding of the drink menu, including specials and promotions.
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Provide information on ingredients, preparation methods, and potential allergens to customers.
Cash Handling:
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Process customer payments accurately, handling cash and operating POS systems.
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Maintain accurate tabs for customers.
Cleanliness and Maintenance:
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Keep the bar area clean, organized, and well-stocked throughout the shift.
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Perform regular cleaning tasks, including washing glassware, utensils, and bar equipment.
Compliance with Regulations:
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Adhere to all local and state regulations regarding the sale and service of alcohol.
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Follow health and safety guidelines, including proper food handling and sanitation practices.
Upselling and Promotion
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Promote daily specials, events, and promotions to increase sales.
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Upsell premium or specialty drinks when appropriate.
Team Collaboration:
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Work collaboratively with other restaurant staff, including servers, kitchen staff, and management.
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Communicate effectively with colleagues to ensure a smooth and coordinated service.
Qualifications:
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Previous bartending experience preferred.
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Excellent communication and interpersonal skills.
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Ability to multitask and work in a fast-paced environment.
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Understanding of responsible alcohol service practices.
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Familiarity with POS systems and cash handling.
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Willingness to work evenings, weekends, and holidays.
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Must be at least 21 years of age to serve alcohol.
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Physical stamina to stand for extended periods and lift heavy trays.
This job description serves as a general guideline. Specific duties and responsibilities may vary based on hotel policies and nature of events.
