Softeon is seeking a highly organized and proactive Project Coordinator to support our Solution Delivery and Success Services teams. This role will focus on coordinating customer communications, managing resource allocation, and ensuring timely execution of deliverables across both change requests (tickets) and advisory services engagements.
The ideal candidate will act as a central point of coordination between internal teams and customers, helping to drive project timelines, maintain visibility into ongoing work, and ensure a high level of customer satisfaction.
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Serve as a primary coordination point for customer communication related to change requests and advisory services
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Track and manage incoming tickets, ensuring proper prioritization, assignment, and followthrough
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Coordinate internal resources across delivery, support, and advisory teams to align with project needs
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Monitor project timelines and deadlines, proactively identifying risks and escalating issues as needed
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Facilitate status updates, meetings, and reporting for both internal stakeholders and customers
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Maintain accurate documentation of project activities, deliverables, and communications
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Support planning and execution of advisory services engagements
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Ensure highquality delivery by tracking progress and verifying completion of assigned tasks
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Assist in continuous improvement of processes for ticket management and service delivery
Education and Experience
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Bachelor’s degree in business, supply chain, information systems, or related field
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13 years of experience in project coordination, customer support, or similar role (preferably in software or supply chain domain)
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Experience working with ticketing systems and project tracking tools like Monday.com
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Exposure to supply chain or enterprise software environments is a plus
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Familiarity with cloud platforms (Amazon, Azure, or Google) is a plus
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Comfortable using AI tools to improve productivity and workflow
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Strong organizational and time management skills with attention to detail
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Excellent written and verbal communication skills
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Ability to manage multiple priorities and deadlines in a fastpaced environment
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Strong customerfacing and interpersonal skills
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Problemsolving mindset with ability to proactively address issues
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Ability to collaborate effectively across crossfunctional teams
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Familiarity with project coordination methodologies and tools
This full-time position will be based on-site in our Reston, VA office (close to Metro) or Atlanta, GA office.
IFS Softeon is a laser-focused WMS provider delivering visibility from the boardroom to the warehouse floor. Powered by Industrial AI, Softeon combines deep industry expertise, robotics orchestration, and proven warehouse execution in a single, seamless offering. For over two decades, we have helped our customers optimize their fulfillment operations. Softeon is laser-focused on customer results, with a 100% track record of deployment success. As part of IFS, Softeon combines its tier-1 warehouse management expertise with the scale, global reach, and AI-driven capabilities of IFS, creating a powerful platform for end-to-end supply chain intelligence. We believe warehouse leaders shouldn't have to settle for a one-size-fits-all approach to technology. Join us in shaping the future of fulfillment!
