Pink Shell Resort are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and creating a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will thrive in a fast-paced environment and be committed to ensuring guest satisfaction.
Responsibilities
- Understands and has thorough knowledge of PMS system
- Checks guests in and out of the hotel
- Assist guest with special accommodations
- Ensures room holds are kept
- Communicates with other departments in regards to room needs and/or maintenance issues
- Delivers messages and packages to guest rooms
- Assist guest with faxing documents if needed
- Ensures all charges are properly posted
- Receives cash and credit cards from guests for payment
- Provides direction of hotel facilities, rooms and local area attractions to guests
- Creates day packets for guests
- Reviews over AM and PM end of shift reports
- Answers phones as needed for guest inquires
- Issues parking passes to guests
- Performs all other duties as assigned
Skills
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Strong background in hospitality management or related fields such as resort or hotel operations.
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Proficiency in handling phone systems with excellent phone etiquette.
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Exceptional guest relations skills with a focus on providing outstanding customer service.
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Ability to perform night audit duties effectively when required.
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Multilingual abilities are a plus, enhancing communication with diverse guests.
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Familiarity with hotel management software is advantageous but not mandatory.
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Strong organizational skills and attention to detail to manage multiple tasks efficiently.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Benefits:
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401(k)
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Dental insurance
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Employee discount
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Flexible schedule
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Health insurance
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Paid time off
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Vision insurance
