POSITION TITLE: General Manager / Hotel Manager
REPORTS TO: Managing Director / Area General Manager / Owner
$10000 STARTING BONUS & COMPANY CAR TO QUALIFIED CANDIDATES
Job Type: Full-Time
Position Overview
Ghoman Hotels & Resorts is seeking an experienced and results-driven Hotel General Manager to oversee the operations of our Marriott-branded property in Carmel, Indiana. The ideal candidate will have extensive hotel leadership experience, a strong financial background, exceptional guest service skills, and a proven track record of driving revenue growth and operational excellence.
Marriott hotel management experience is mandatory for this position.
Key Responsibilities
- Oversee all hotel operations in accordance with organizational standards and objectives.
- Conduct regular meetings and briefings with department heads.
- Ensure compliance with all hotel SOPs, policies, procedures, and service standards.
- Lead key property initiatives, including renovations, capital projects, and service improvements.
- Handle guest concerns and oversee service recovery procedures.
- Develop and execute annual operating budgets, marketing plans, sales strategies, and capital budgets.
- Manage hotel profitability while maintaining high guest satisfaction scores.
- Monitor daily business reports and implement strategies to maximize performance.
- Analyze P&L statements and make data-driven operational decisions.
- Ensure monthly financial forecasts for Rooms, Food & Beverage, and Administration departments are accurate and achieved.
- Maximize room revenue through effective pricing, revenue management, and yield strategies.
- Prepare monthly financial and operational reports for ownership and stakeholders.
- Manage procurement of hotel supplies, equipment, and vendor contracts.
- Participate in recruiting, interviewing, hiring, and developing key management personnel.
- Coordinate daily operations with department heads to ensure seamless service delivery.
- Develop and mentor the executive leadership team and department managers.
- Maintain accountability for departmental performance and guest satisfaction.
- Lead strategic planning and long-term business growth initiatives.
- Ensure successful completion of internal and external audits.
- Support corporate sales efforts, client relations, and business development activities.
- Assist with residential and extended-stay sales initiatives when required.
- Maintain compliance with all legal, safety, health, and fire regulations.
- Safeguard operational quality standards across all departments.
QualificationsEducation
- Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
- Advanced hospitality certifications are a plus.
Experience
- 15–20 years of progressive experience in the hospitality industry.
- 5–10 years of experience as a Hotel General Manager or Assistant General Manager.
- Mandatory Marriott hotel experience, preferably with Residence Inn, SpringHill Suites, Courtyard, Fairfield Inn, or other Marriott-branded properties.
- Proven experience managing hotel operations, financial performance, revenue management, and guest satisfaction initiatives.
- Experience opening, repositioning, or successfully managing hotel properties preferred.
Required Skills
- Strong leadership and team-building abilities.
- Advanced knowledge of Marriott brand standards and operating procedures.
- Revenue Management and Yield Management expertise.
- Financial management, budgeting, forecasting, and P&L analysis.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
- Knowledge of hotel management systems and Microsoft Office Suite.
- Ability to lead multiple departments and drive operational excellence.
Benefits
- Competitive Salary
- Performance-Based Bonus Opportunities
- Career Growth Opportunities
- Paid Time Off
- Health, Dental, and Vision Benefits
- Professional Development & Training Programs
Only candidates with Marriott hotel management experience will be considered.
Job Type: Full-time
Work Location: In person
