Performance Consultances
Job Description
Title: Fundraising and Donor Care Representative Level 1
Date: July 2026
Department: Direct Marketing
Reports To: Retention & Engagement Manager; Retention & Engagement Specialist Location: Remote
Direct Reports: None
Role Purpose
Support assigned Non-Profit Client’s fundraising and donor retention strategy by engaging donors over the phone (inbound and outbound), and through Peer-to-Peer Texting. The role will be focused on acquiring donations through multiple campaigns to meet revenue goals year over year. Along with providing high-quality supporter care with the goal to retain existing donors for long term growth. This is a target driven role.
Key Responsibilities
1. Telemarketing & Fundraising
· Conduct outbound calls to acquire new donors and increase contributions from existing supporters within instructed timeframe and set targets.
· Promote monthly giving and campaign initiatives (e.g., upgrades, conversions, new leads)
· Communicate assigned Non-Profit Client’s mission clearly using scripts and guidelines
· Answer donor questions and follow up on previous interactions
· Securely collect and process donor information.
· Maintain accurate and detailed records of all interactions
2. Donor Retention & Stewardship
· Conduct cultivation campaigns through phone calls and peer-to-peer texting within instructed timeframe.
· Encourage long-term donor engagement and reduce cancellations via approved scripting
· Contact donors via various methods including phone calls and peer-to-peer texting.
· Track and maintain records of donor interactions following processes set by management
3. Inbound Donor Support
· Handle inbound calls and emails when required.
· Respond to donor inquiries professionally
· Process account updates, and other donor requests with a focus on retaining donors for long term growth.
· Use systems including, but not limited to Salesforce, Engaging Networks, Zoom, and Outlook to manage donor data, follow-ups, and complete request to resolution.
· Stay informed on assigned Non-Profit Client’s programs to provide accurate information
· Maintain clear and organized records follow all processes set by management.
Role Expectations
· Work in a target-driven environment to meet and/or exceed key performance indicators, set by management.
· Maintain professionalism in all interactions
· Collaborate effectively within a team environment
· Stay updated on organizational programs and industry practices
· Uphold assigned Non-Profit Client’s values, including diversity, inclusion, gender justice, and safeguarding
· Perform any other duties as assigned by management and/or Retention and Engagement Specialist when operational needs require it.
· Follow the Code of Conduct, all policies, and guidelines.
Required Qualifications
· Minimum 1+ year of experience in telemarketing, fundraising, inbound customer service or similar role engaging public over the phone.
· Strong communication and interpersonal skills
· Proven ability to meet targets and handle objections
· Experience with CRM systems and remote work tools (e.g., Salesforce, Zoom, Outlook)
· Proficiency in Microsoft Office, especially Excel and PowerPoint
· Strong attention to detail and ability to organize and self-motivate in remote work environment.
· Knowledge of nonprofit fundraising.
Technical Requirements
· Personal computer with updated Microsoft Office
· Reliable high-speed internet connection
· Quiet, secure workspace
· Ability to work within internal systems and follow data security policies
Job Types: Full-time, Part-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Work from home
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have experience in overturning objections?
Experience:
- Sales or Fundraising: 1 year (Required)
Work Location: Remote
