We are looking for a seasoned, strategic, and highly motivated Brand Experience leader to help shape and drive the end‑to‑end Jimmy John’s brand experience across channels, touchpoints, and initiatives. This role is designed for a manager-level professional who brings strong ownership, independent judgment, and the ability to lead complex workstreams that deliver meaningful business impact.
The Brand Experience Manager is a key contributor within Jimmy John’s fast‑paced, growth‑oriented culture and plays a critical role in driving sustained sales and brand growth for both the brand and franchisees. This individual is expected to operate as a hands‑on leader - setting direction, influencing cross‑functional partners, and motivating teams to deliver against long‑range growth objectives.
More specifically, this role is responsible for leading the identification, development, and execution of strategic growth initiatives that enhance the Jimmy John’s brand experience. These initiatives may span the full ecosystem, including menu and culinary innovation, delivery and digital experience, loyalty, promotions, ecommerce, and pricing. The Manager will work closely with the Director of Brand Experience Strategy and serve as a primary point of integration across Inspire Brands’ shared services teams.
- This position is required onsite 4 days per week, typically Monday- Thursday
Supervisory Responsibilities:
Minimum: 4 yr degree in business, marketing, economics, engineering, or a related field (MBA preferred).
Minimum: 5+ - 8 years of experience in brand marketing, brand experience, strategy, consulting, or related discipline
Essential Duties and Responsibilities:
Leads cross functional workstreams across Brand, Supply Chain, Culinary, Category Management, Integrated Marketing Communications, Customer Marketing/Loyalty, Digital Retail, Revenue Management, Training, Operations, Analytics, and Consumer Insights to ensure seamless go to market execution
Oversees the design and execution of market tests (product, pricing, delivery, technology, or experience based), including test objectives, test/control design, KPIs, and performance evaluation
Translates complex data sets into clear, actionable insights that drive improvements in traffic, check, frequency, and retention
Develops and delivers executive level presentations that clearly communicate strategy, progress, risks, and recommendations to senior leadership
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advanced proficiency in Excel (e.g., pivot tables, SUMIFS, INDEX/MATCH) and PowerPoint (executive storytelling)
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
