We are currently looking for an experienced office assistant / customer service dispatcher to join our skilled team on the Kenai Peninsula. This position is an excellent opportunity for a qualified individual to serve our growing community. Our team is motivated, positive and supportive, creating an enjoyable, professional work environment.
Essential Elements of the job
- Answer incoming customer phone calls.
- Schedule jobs for field technicians and communicate with technicians daily.
- Assist walk in customers in the storefront.
- Resolve customer concerns with a positive & friendly approach.
- Maintain a clean office workspace.
- Have a strong attention to detail.
- Ability to complete necessary paperwork and notes for each call.
- Excellent time management and people skills.
- Work as a team player with office co-workers and technicians.
Secondary Responsibilities:
- Create and send invoices to customers.
Experience:
- Office / administrative work: 2-3 years
Preferred Qualifications:
- Knowledge in working with customers in the service-based industry.
- Plumbing knowledge is not necessary but beneficial.
- Aptitude for learning programs and applications for scheduling, reports, and billing.
Schedule & Location:
- 8am - 5pm, Monday - Friday
- Office is located in Soldotna, AK.
- Compensation: $20-25/hr. (DOE), plus commissions.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
