Overview
Join our healthcare team as a Medical Receptionist and Customer Phone Support Specialist! In this vital role, you'll be the friendly face and voice of our clinic, ensuring smooth patient interactions and efficient administrative operations. Your energetic approach will help create a welcoming environment for patients while managing essential front desk duties, appointment scheduling, and patient communications. This paid position offers an exciting opportunity to develop your skills in medical administrative support, health information management, and customer service within a fast-paced clinical setting.
Responsibilities
- Greet patients warmly upon arrival, verify their information, and assist with check-in procedures using Electronic Health Record (EHR) system.
- Answer incoming phone calls promptly with professional phone etiquette; provide accurate information or direct calls to appropriate staff members.
- Schedule patient appointments efficiently using medical scheduling software; manage cancellations and rescheduling as needed.
- Collect and review patient documentation, insurance details, and care plans while ensuring compliance with HIPAA confidentiality policies.
- Assist with medical billing processes, including verifying insurance coverage, understanding health insurance policies like Medicare, and processing payments.
- Maintain accurate medical records by filing documents correctly and updating electronic health records (EHR) systems regularly.
- Handle patient inquiries regarding medical terminology, billing procedures, or appointment details with clarity and professionalism.
- Uphold strict confidentiality of all patient information in accordance with healthcare regulations and clinical confidentiality policies.
Skills
- Proven experience in medical office management or administrative support within a healthcare setting; clinic or dental clinic experience is highly valued.
- Excellent customer service skills with the ability to communicate effectively via phone and in person
- Ability to review medical documentation accurately while maintaining attention to detail in documentation review tasks.
- Strong organizational skills with the ability to multitask efficiently in a busy clinic environment.
- Knowledge of HIPAA regulations and commitment to maintaining patient privacy at all times.
- Excellent phone communication skills coupled with professional phone etiquette; ability to handle sensitive situations calmly and effectively.
- Benefits:
- Competitive salary
- 401K
- Health insurance
- Dental Insurance
- Vision Insurance
- Paid time off (PTO)
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
