Locations: Rockwall Location
Schedule: Monday–Thursday 8:30 AM – 5:00 PM | Friday 8:30 AM – 3:00 PM
About Us:
The Pain Treatment Institute (PTI) is a multi-location pain management practice dedicated to providing compassionate, patient-centered care. We pride ourselves on professionalism, teamwork, and creating a positive experience for every patient who walks through our doors.
Position Overview:
We are seeking a reliable and friendly Front Desk Coordinator to join our growing team. The ideal candidate is detail-oriented, organized, and enjoys working in a fast-paced medical environment.
Please note: First-round interviews are held at our McKinney location
Key Responsibilities:
- Greet and check in patients with professionalism and warmth
- Verify insurance and collect co-pays or outstanding balances
- Schedule and confirm patient appointments across multiple locations
- Answer incoming calls and route them appropriately
- Maintain and update patient records in the EMR system
- Ensure front desk areas are clean, organized, and patient-ready
- Coordinate with clinical and administrative teams to support daily operations
- Handle patient inquiries and assist with paperwork or referrals as needed
Qualifications:
- Previous front desk or administrative experience (medical office preferred)
- Reliable transportation and willingness to travel between McKinney and Sherman
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to multitask and stay calm under pressure
- Familiarity with EMR/EHR systems (preferred)
- High school diploma or equivalent required
What We Offer:
- Consistent weekday schedule with early Fridays
- Supportive team environment
- Opportunities for growth within the organization
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
