We're Hiring: Orthodontic Treatment Coordinator✨ Join Our Smile Team! ✨
Do you love connecting with people, creating exceptional patient experiences, and helping others gain confidence through their smiles? Our busy, patient-centered orthodontic practice is looking for a friendly, energetic, and organized Orthodontic Treatment Coordinator to join our growing team!
This is an exciting opportunity for someone who enjoys building relationships, educating patients, discussing financial options, and helping families feel confident about starting orthodontic treatment. If you're personable, goal-oriented, and passionate about delivering outstanding service, we'd love to meet you.
About Our Practice
For more than 20 years, our practice has been dedicated to providing exceptional orthodontic care using state-of-the-art technology, advanced treatment techniques, and the highest sterilization standards. We pride ourselves on creating a welcoming environment where every patient is treated with dignity, respect, compassion, and outstanding customer service.
Position Overview
As our Orthodontic Treatment Coordinator, you will play a key role in creating an exceptional first impression for new patients while guiding them through the consultation and treatment acceptance process. You'll help patients understand their treatment options, discuss financial arrangements, and build the confidence they need to begin their orthodontic journey.
This position combines customer service, patient education, sales, and administrative responsibilities. The ideal candidate is an excellent communicator who enjoys working with people, is comfortable discussing finances, and can confidently present the value of orthodontic treatment.
At times, patients or parents may hesitate due to cost, treatment time, or recommended care. The successful Treatment Coordinator can compassionately address concerns, build trust, and help families make informed decisions without using high-pressure sales techniques.
Previous orthodontic, dental, customer service, or sales experience is preferred, but we are happy to train the right person who brings a positive attitude, strong work ethic, and a genuine passion for helping others.
Responsibilities
- Welcome new patients and create an exceptional first impression.
- Guide patients through the orthodontic consultation process from start to finish.
- Take clinical photographs and digital dental scans as part of the new patient records.
- Present customized treatment plans with confidence, clarity, and enthusiasm.
- Explain treatment options, timelines, and expected outcomes.
- Review insurance benefits, financing options, and payment arrangements.
- Build trust with patients and families while helping convert consultations into treatment starts.
- Follow up with prospective patients to answer questions and encourage treatment acceptance.
- Monitor treatment acceptance rates and contribute to practice growth goals.
- Maintain accurate patient records while ensuring HIPAA compliance.
- Educate patients and families on oral hygiene, appliance care, and treatment expectations.
- Answer incoming phone calls, emails, and patient inquiries with professionalism and warmth.
- Resolve patient concerns promptly while providing outstanding customer service.
- Support marketing initiatives, referral relationships, and community outreach efforts.
- Assist with daily office operations and other administrative duties as needed.
- Foster a positive, collaborative team environment focused on delivering exceptional patient experiences.
Qualifications
- Outstanding verbal and written communication skills.
- Friendly, warm, and professional personality.
- Strong active listening skills with genuine empathy.
- Ability to build trust and establish lasting patient relationships.
- Excellent consultative sales and relationship-building skills.
- Confidence presenting treatment plans and discussing financial options.
- Ability to overcome objections in a compassionate, educational manner.
- Goal-oriented with a focus on treatment acceptance and patient satisfaction.
- Comfortable discussing fees, insurance, and financing.
- Exceptional hospitality and customer service mindset.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Experience with scheduling, recordkeeping, and administrative tasks.
- Proficiency with Microsoft Office and Google Workspace.
- Orthodontic, dental, customer service, or sales experience preferred.
No orthodontic experience? No problem! We are willing to train the right person who has the right attitude, strong communication skills, and a desire to learn.
Why You'll Love Working Here
You'll become an important part of a team that genuinely enjoys working together and making a difference in our patients' lives. Every day you'll help create confident smiles while growing your career in a supportive, modern, and rewarding practice.
If you're passionate about helping people, thrive in a fast-paced environment, and enjoy building lasting relationships, we'd love to hear from you. Apply today and become part of our smile team!
Pay: From $25.00 per hour
Work Location: In person
