Montauk Lodge in the spectacular setting of Montauk State Park is one of the state's most popular locations to fish for rainbow trout. Montauk Lodge offers quaint cabins for lodging guests, resort style guest rooms, retail gift sales, restaurant dining, and wonderful trails to walk. Who wouldn't want to experience this rustic adventure?
Summary of Position:
Operations manager will work with General Manager in ensuring the facility runs according to company standards, to ensure an excellent guest experience.
Responsibilities:
- Work with GM to provide input and implement long and short-range financial objectives to meet profitability goals.
- Identify and address operational challenges while working with company leadership to ensure consistent delivery of excellent products and the highest level of employee and guest satisfaction.
- Develop new and innovative ways to meet and respond to the needs and demands of the diverse customer base
- Regularly walk the property and check for areas of improvement; interact with guest in a congenial and positive manner.
- Address guest issues and consult / advise the General Manager about appropriate action
- Work with other department heads on special projects assigned by the General Manager
- Coach and develop Supervisor and Leads to ensure an understanding of job expectations and perform accordingly.
- Actively participate in company management team meetings contributing to a positive team environment.
- Support and understand the company’s ISO management systems, policies, goals and initiatives and meet the specific responsibilities within these areas
- Other duties as assigned by management
Position Requirements:
- Ability to interact positively with management, coworkers, guests, vendors/suppliers and the public to promote a team effort and maintain a positive and professional approach
- Must be organized and detail/task oriented
- Possess strong communication (verbal and written) and interpersonal skills, with the ability to effectively interact with may types of personalities.
- Must be calm under pressure, and problem-solve quickly and effectively
- Must be able to workdays, nights and holidays when necessary
- Proficient with internal business applications and working knowledge of Microsoft Office applications including MS Excel
- Possess ability to multitask, (i.e., speak on the phone, work on a computer while handling the public)
- Must be able to lift up to 25 lbs, and perform bending, twisting, squatting activities while being on feet for up to 8 hours per day.
Knowledge and Experience:
Education: High School Diploma or equivalent required Bachelor's degree from accredited college /university preferred
Experience: 5 years successful supervisory/leadership experience required
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
