Responsibilities/Job Description:
Fairview has an immediate opening for an Admission Financial Representative at the M Health Fairview at Lakes Medical Center
This is a flex position approved fo 64 hours (.8 FTE) every two weeks. There isn’t a set schedule or rotation.
Shifts may be scheduled Monday through Friday, anytime between 6:30 AM and 6:00 PM.
This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities.
Responsibilities
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The job expectations for the AFR role includes, but is not limited to the following:
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Provide scheduling and registration support for patients.
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Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
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Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
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Adhere to all compliance and regulatory requirements.
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Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
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o Partners with patient care giver in care/decision making.
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o Communicates in a respective manner.
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o Ensures a safe, secure environment.
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o Individualizes plan of care to meet patient needs.
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o Modifies clinical interventions based on population served.
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o Provides patient education based on as assessment of learning needs of patient/care giver.
- Fulfills all organizational requirements.
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o Completes all required learning relevant to the role.
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o Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
- Fosters a culture of improvement, efficiency and innovative thinking.
- Performs other duties as assigned.
Required Qualifications
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1 year of customer service experience
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1 year of applicable computer knowledge and skills
Preferred Qualifications
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High school diploma, GED, or post-secondary education
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Previous experience in a clinical setting with registration experience
Qualifications:
$21.27- $27.63 Hourly
