Position Summary
The Edwards Group is seeking a proactive and relationship-focused Client Partnership Coordinator to help build and maintain exceptional client experiences through responsive communication, administrative coordination, and ongoing account support. This fully remote position serves as a key connection between clients and internal teams, ensuring client requests are handled efficiently, projects stay organized, and service expectations are consistently exceeded.
The ideal candidate is highly organized, enjoys building professional relationships, and thrives in a collaborative, fast-paced environment.
What You'll Do
Client Relationship Management
- Serve as the primary point of contact for client inquiries through phone, email, and virtual communication platforms.
- Build strong, professional relationships by delivering responsive and personalized service.
- Provide timely updates regarding projects, services, and ongoing client requests.
- Escalate complex issues to the appropriate internal teams while maintaining clear communication with clients.
Partnership Coordination
- Coordinate onboarding activities for new clients and ensure a smooth transition into company services.
- Schedule meetings, virtual consultations, and follow-up appointments.
- Monitor client requests to ensure timely completion and resolution.
- Maintain regular communication to support long-term client satisfaction and retention.
Administrative Operations
- Maintain accurate client records, contracts, and electronic documentation.
- Perform data entry and update CRM systems with account activities.
- Prepare reports, meeting agendas, correspondence, and project documentation.
- Track client milestones, deadlines, and follow-up activities.
Team Collaboration
- Work closely with internal departments to coordinate project updates and client deliverables.
- Assist with workflow planning and operational improvement initiatives.
- Support special projects and administrative assignments as needed.
- Contribute ideas that improve client service and internal processes.
Qualifications
Required
- High school diploma or equivalent.
- At least 1 year of experience in customer service, client support, account coordination, office administration, project coordination, business operations, or administrative support.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to prioritize multiple assignments while meeting deadlines.
- Ability to work independently in a fully remote environment.
- Proficiency with Microsoft Office, Google Workspace, CRM systems, and virtual collaboration tools.
Preferred
- Associate's or Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
- Experience working in consulting, professional services, financial services, business operations, or account management.
- Familiarity with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
- Experience coordinating client accounts or supporting project teams.
- Previous remote work experience.
Core Skills
- Client relationship management
- Customer service
- Account coordination
- Communication
- Organization
- Time management
- Administrative support
- CRM management
- Problem-solving
- Attention to detail
Pay: $27.38 - $32.98 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Work from home
Work Location: Remote
