Own 24x7 operating performance across the North America portfolio, including safety, security, availability, customer commitments, and escalation discipline.
Lead Site Operations, Field Engineering, Physical Security, and Business Operations as one integrated operating organization.
Establish and inspect the operating cadence, KPIs, SLAs, operational reviews, and escalation mechanisms required to manage performance, risk, and reliability across the fleet.
Drive availability and reliability outcomes through disciplined execution, risk management, and continuous improvement.
Continuously elevate the standard of operations by reinforcing clear expectations, identifying gaps, and driving consistency in execution across all sites and teams.
Build shared ownership for performance across the organization, ensuring leaders at every level understand expectations and are accountable for outcomes.
Lead incident response and executive escalation for critical operational events, ensuring clear decision-making, communication, recovery, and follow-through.
Serve as the executive point of accountability for customer-facing performance and critical operational escalations.
Build and scale a distributed operational organization of approximately 400–600 employees across multiple regions and campuses.
Develop and strengthen a multi-layer leadership structure, including VP, Director, and Manager levels, with clear succession depth.
Set a high bar for people leadership, driving accountability, capability building, and performance management across all levels.
Ensure Field Engineering is focused on infrastructure performance, maintenance strategy, operational reliability, and execution quality, while maintaining strong partnership with Design and Construction.
Ensure Physical Security is fully integrated into daily operations, incident response, and site readiness.
Direct the Business Operations function to enable scale, including vendor management, service support, operational reporting, and process discipline.
Partner with Finance to manage operating and capital budgets and make disciplined tradeoffs between cost, risk, and reliability.
Lead operational readiness execution for new sites, expansions, and major infrastructure changes, ensuring teams, procedures, staffing, and escalation paths are in place prior to customer-impacting operations.
Partner across Design, Construction, Enterprise functions, and Customer Experience to align execution and outcomes.
Lead through ambiguity, setting direction and making decisions where precedent does not exist.
Represent operations in executive forums, with customers, and across the organization.
Additional duties as assigned by Management.
