Stas Consulting, a solutions‑oriented sales and development firm, is hiring a Verizon Customer Service Representative to guide Fairfield customers through Verizon FiOS. The Verizon Customer Service Representative will also explain how fiber‑optic technology works in plain terms: light signals travel through glass fibers, delivering fast, consistent internet.
As a Verizon Customer Service Representative, you'll introduce customers to the speed and reliability of Verizon FiOS. You'll break down the benefits of fiber-optic internet in a way that’s easy to understand, helping customers compare plans and choose the one that fits their needs. The Verizon Customer Service Representative will provide support that drives sales and creates a positive experience that keeps customers coming back.
Core Functions of the Verizon Customer Service Representative
- Offer friendly support to customers exploring Verizon FiOS, naturally weaving in sales conversations about faster internet and better TV options.
- Guide customers through simple FiOS plan choices with patient support, creating comfortable moments for personalized sales recommendations.
- Provide clear support for billing or service questions, building trust that opens doors to consultative sales dialogue.
- Walk customers through FiOS enrollment with warm support, reinforcing sales messages about fiber speed and reliable entertainment.
- Deliver consistent support that resolves concerns quickly, turning happy customers into advocates for future sales opportunities.
- Keep accurate notes and follow-up support, enabling smooth handoffs that strengthen loyalty and support targeted sales outreach.
Preferred Skills for the Verizon Customer Service Representative
- Active listener who understands exactly what customers need to stay connected daily.
- Friendly and professional presence when meeting customers in Fairfield.
- Helpful attitude that puts the customer’s needs first during every sales interaction.
- Ability to explain fiber technology in clear, simple ways for every customer.
- Eager to learn how better Wi-Fi helps customers stay connected at the highest speeds.
Pay: $49,500.00 - $62,000.00 per year
Work Location: In person
