What We Need
Corpay is currently looking to hire a Crew Accommodations Onsite Agent within our Lodging division. This position is located in Salisbury, Maryland. The Crew Accommodations Agent is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members.
How We Work
As an Onsite Crew Accommodations Agent, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace Salisbury, Maryland, at 5443 Airport Terminal Rd
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
- Handling emergency relocations of crews that occur at the last minute.
- Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
- Communicating with internal departments and management to resolve problems and expedite work.
- Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
- Effectively utilizing all tools and technology to process, track and report transactions
- Accurately registering all reservation information, agreements, approvals, and background information relevant for future research and troubleshooting.
- Sourcing suitable and compliant hotels in markets and cities where our airline clients do not have contracted hotels or when contracted hotels are Sold Out.
- Adhering to process, obtaining approvals and documenting all systems and records, should non-compliant options be secured.
- Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms).
- Maintaining a positive environment, open and respectful communication, professional behavior with a “CAN DO” attitude.
- Reporting any incidents in a formal and professional way to your TA Connections supervisor and/or HR partner.
- Maintaining impeccable attendance, punctuality, breaks, and adherence to companies’ policies and Employee’s Handbook.
- Collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts.
- Working on special projects and other duties as assigned.
Qualifications & Skills
- Excellent interpersonal and client relationship skills
- Strong organizational and multi-tasking skills.
- Strong writing, communication, and negotiation skills.
- Ability to work independently and as a contributing team member.
- Ability to interact with clients and business partners both electronically and via telephone.
- Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs.
- Excellent PC skills.
- Available to work shift work and willingness to work long hours during irregular operations.
- Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance)
- Must have reliable transportation to commute to the office as required.
- Must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures.
- High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
- Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
- A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred.
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offers including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
- Employee Referral Program – Earn up to $6,000 for referring qualified candidates who join our team
Pay Transparency
- The expected salary range for this position is $21 -$23, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
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