Job Summary
We are seeking a dynamic and energetic Passenger Service Supervisor to lead our customer service team at the airport. In this vital role, you will oversee daily passenger operations, ensure compliance with safety and security regulations, and deliver exceptional service experiences. Your leadership will help create a smooth, efficient, and welcoming environment for travelers from diverse backgrounds. This paid position offers an exciting opportunity to be at the forefront of the air transportation industry, guiding teams and managing complex logistics with confidence and professionalism.
Responsibilities
- Supervise passenger check-in, boarding, baggage handling, and customer assistance processes to ensure timely and efficient operations.
- Lead a multilingual team of customer service agents, providing training, coaching, and performance feedback to foster a high-performing work environment.
- Coordinate with security personnel and adhere to all federal aviation regulations and security protocols to maintain safety standards.
- Manage client communication by addressing passenger inquiries, resolving conflicts swiftly, and ensuring a positive experience for all travelers.
- Oversee logistics related to baggage handling, ensuring proper procedures are followed for safe lifting practices and accurate data entry into reservation systems.
- Conduct regular inspections of passenger areas, assist in emergency response situations, and enforce compliance with airport policies.
- Utilize computer skills and technical proficiency to operate reservation systems, record data accurately, and generate reports as needed.
Skills
- Provide multilingual support by communicating fluently in languages such as Mandarin, Cantonese, Putonghua or others to serve diverse passengers
- Demonstrated management experience with supervising teams in fast-paced environments such as aviation or hospitality industries.
- Strong communication skills with the ability to handle client interactions professionally and resolve conflicts effectively.
- Excellent organizational skills with the ability to multitask efficiently under time constraints.
- Knowledge of federal aviation regulations and airport security procedures to ensure compliance at all times.
- Experience in baggage handling operations and logistics management within an air transportation context.
- Technical proficiency in reservation systems and computer applications relevant to customer service roles.
- Physical ability to perform heavy lifting safely following proper practices; comfortable standing or walking for extended periods.
- Basic math skills for data entry and operational calculations; familiarity with organizational tools such as typing and record keeping software.
Join us as a Passenger Service Supervisor if you’re passionate about delivering outstanding customer experiences while leading diverse teams through complex logistical challenges! This role offers a vibrant environment where your leadership can make a real difference in travelers’ journeys every day!
Pay: $25.00 - $26.00 per hour
Work Location: In person
