Summary
The Quality Representative contributes to meeting Langham Logistics goals of exceptional Client service, quality, process improvement, and profitability by performing the following tasks:
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Operate in GMP clean rooms following trafficking & gowning procedures and performing associated cleaning and environmental monitoring
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Following GMP to minimize cross-contamination
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Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials;
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Gathering all applicable information to determine if a shipment has a discrepancy
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Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately
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Collaborate among departments on discrepancies or questions for deviating material
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Assisting the Quality Manager with projects;
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Ensuring proper Client communication as it relates to Quality issues according to the SOPs and/or the Client Quality Agreement.
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Performing accurate inventory counts, identifying and tracking errors, and communicating with external and internal stakeholders to support case management.
Key Outcomes Expected
The Quality Representative is expected to:
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Work according to Langham Logistics company values, policies and procedures;
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Meet established quality and productivity metrics;
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Keep work areas neat and clean;
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Accept or reject material based on quality/regulatory standards and Client requirements;
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Physically check all incoming and outgoing materials for damage and other discrepancies;
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Identify and report discrepancies between paperwork/orders and physical product delivered;
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Initiate and oversee quality records in QT9;
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Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area;
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Ensuring proper documentation for client communication as it relates to discrepancies and damages
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Provide courteous, professional service to both internal and external stakeholders;
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Present a positive image of Langham Logistics.
Critical Skills, Knowledge and Behaviors
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Communication – ability to effectively communicate to internal and external teams both verbally and written in an appropriate manner.
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Analytical Skills – ability to thoughtfully analyze a wide variety of information and data to make key decisions regarding potential risks associated with product quality.
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Teamwork - ability to establish professional relationships and rapport with internal and external peers and management.
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Proactiveness – ability to anticipate potential problems and risks related to product, operations, and investigate solutions.
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Organization – ability to manage multiple quality records with various due dates to ensure timely completion and maintain records in a readily retrievable format
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High detail orientation and accuracy.
Education and Experience
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High school diploma or GED required.
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1-2 years’ experience in Quality Control or related field within a GMP facility
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Forklift experience a PLUS
Work Environment and Physical Demands
Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).
