Job Summary
We are seeking a dynamic and detail-oriented Property Damage Specialist II to join our team. In this role, you will be responsible for managing property damage claims efficiently, ensuring accurate assessments, and facilitating fair resolution processes. Your expertise will help maintain customer satisfaction, prevent fraud, and uphold the integrity of our claims operations. This position offers an exciting opportunity to apply your analytical skills, negotiation abilities, and knowledge of workers’ compensation law in a fast-paced environment dedicated to excellence.
Property Damage Specialist II
Company Culture
If you are looking to work for a diverse company with opportunities for growth and advancement, we want to hear from you! Our team is seeking a highly organized and meticulous Property Damage Specialist.
Job Summary
As a member of our team, you will play a vital role in managing and investigating incoming claims from Communication, Gas, and Electric clients across the United States. Your exceptional communication skills, diligence, and ability to multitask will ensure a seamless process for our clients on their path to claims recovery for property damage losses.
Key Responsibilities
· Primary Point of Contact: Act as the lead contact for clients, acknowledging damage events and performing initial remote and on-site assessments regarding event severity.
· Investigation & Research: Conduct thorough remote or field research and investigations of utility and communication damage.
· Regulatory Knowledge: Utilize knowledge of State One Call Laws and Statutes, excavator requirements, and NESC standards in all investigation work.
· Data Management: Collect and process investigation materials using proprietary software.
· Claim Monitoring: Maintain active monitoring of assigned claims and ensure final reports meet quality and time limits required for compliance.
· Internal Collaboration: Assist the Claims Recovery team with post-investigation tasks and collaborate with internal teams to ensure efficient processing.
· Professional Networking: Develop professional relationships with clients, contractors, and personnel through regular communication and virtual meetings.
· Industry Expertise: Maintain a working knowledge of the entire claims process and stay up to date on industry developments, excavation processes, and related dig laws.
Requirements
· Communication: Excellent verbal and written communication skills with strong report-writing capabilities; ability to communicate complex damage details in simple terms.
· Technical Proficiency: Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and overall computer skills; ability to type approximately 50 WPM.
· Field Requirements: Ability to navigate uneven ground and construction areas; must be able to be outside for extended periods and walk across various terrains.
· Equipment & Tools: Ability to use locate equipment (with training) and a solid understanding of facility types and excavation equipment; familiarity with Google Maps and GPS.
· Remote Standards: Ability to work independently in a remote setting with minimal supervision; must have reliable high-speed internet and a dedicated workspace.
· Logistics: Must have a valid driver’s license, current insurance, reliable transportation, and smartphone capabilities for claims dispatch and processing.
· Compliance: Ability to pass a complete background check and drug test.
· Experience (Preferred): Investigation experience and knowledge of the cable or utility locate industry is a plus.
What We Offer
· Excellent benefit package.
· Mileage allowance for on-site activities.
· Opportunity for growth and advancement within the company.
· A dynamic and diverse work environment.
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Work Location: Hybrid remote in Phoenix, AZ
