Pierce Flooring and Design Center is seeking a friendly and organized Administrative Assistant to join our team. As the first point of contact for our customers, both in person and over the phone, you will play a key role in creating a welcoming environment and ensuring smooth daily operations. This role is primarily customer-facing, with a focus on working with the sales team to deliver the best possible results to our customers. This position is ideal for someone who enjoys interacting with people, is detail-oriented, and thrives in a team-oriented setting. Join a company dedicated to providing exceptional service and quality flooring solutions to our community.
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Greet and assist showroom visitors with warmth and professionalism, ensuring a positive first impression
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Promptly connect customers with the appropriate salesperson or department
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Coordinate communication between customers, sales staff, project managers, installers, and vendors
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Support sales staff with administrative tasks, including preparing office paperwork and reports
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Process payments, manage the cash drawer, and assist with bank deposits
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Maintain an organized and professional front office and reception area, including light housekeeping tasks in the showroom
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Assist with company events, promotions, and customer appreciation activities
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Initiate vendor-related claim paperwork when supplier involvement is needed
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Provide after-sale support by processing returns and credits, and ensuring unused materials from customer projects are handled appropriately
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Review invoices before scheduling to confirm payment deposits, profit margins, and completion of required paperwork
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Update invoices after estimates are converted to confirmed sales
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Monitor active customer orders and notify salespeople and management about orders needing follow-up
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Track product samples borrowed by customers or sales staff as needed
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Assist the warehouse with miscellaneous questions or needs
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Check mail daily and apply received payments
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Perform other related duties as assigned
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High school diploma or equivalent (GED)
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Strong verbal communication skills and a friendly, professional demeanor
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Ability to solve problems proactively and work effectively under pressure
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Basic computer skills, including familiarity with MS Office
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Strong attention to detail, organizational, and multitasking abilities
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Ability to learn and use job-related systems, tools, and product information
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Team-oriented with a flexible, can do attitude
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Reliable and able to complete tasks accurately and on time
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Ability to sit for extended periods and perform repetitive arm movements
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Ability to read, comprehend, and communicate clearly in English
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Standard weekday business hours begin at 8:00 a.m.
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Occasional special weekend events may be required two to three times per year
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Job is primarily sedentary with minimal physical demands
Offered compensation: $23/hr - $24/hr
