Role description
Role: Content Operations Specialist
Location - NYC, NY
Work Mode - Remote
Role Details:
Looking for an experienced content operations individual who is passionate and knowledgeable about digital video & VOD to oversee a wide range of video related initiatives on our streaming service with a focus on content publishing, content issue resolution, and escalation.
Your Day-to-Day:
o Utilize video management and publishing tools to resolve VOD playback and publishing issues while working with Quality Assurance and Publishing teams.
Analyze video performance across mobile and OTT tools services to discover, investigate, escalate issues. Take part in the support of high profile content
launches.
o Contribute to the management of video distribution and infrastructure, including integration into client websites, mobile websites, mobile and emerging platform applications
o Ability to operate independently, juggle multiple tasks and projects simultaneously in a results-oriented environment
o Additional other duties and roles, as assigned
Qualifications:
o Experience in VOD publishing and knowledge of VOD encoding & video formats
o Knowledge of Caption formats, Video Containers/Codecs, Audio Codecs and layouts
o Experience in an OTT/Video Streaming/Network Operations environment
o Ticketing system familiarity (Jira, Zendesk, ServiceNow or similar methods for support tickets
o Must be self-motivated, entrepreneurial, and detail-oriented with a strong desire to learn
o Live and On Demand publishing experience
o Strong technical skills - a problem solver with a passion for developing solutions and processes to address complex problems
o Excellent verbal and written communication skills
o Video publishing issue support and escalation experience
You might also have -
o Understanding of broadcast signal chains
o Python or similar experience running programs from a terminal
o Agile / Scrum Certified
o Experience working with the Platform MPX, Conviva, NewRelic, Interra Systems.
Skills
Mandatory Skills : Content Workflow Management, E2E Media Supply Chain
Benefits
Compensation range: $55,000.00 to $60,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
