JOB
GENERAL STATEMENT OF DUTIES
(CHILDREN SERVICES)
This position is responsible for directing one of three major components of the Services Division within the Department of Social Services.
DISTINGUISHING FEATURES OF THE CLASS
This is an advanced supervisory and managerial position with division-wide impact. The Program Manager is responsible for supervising Social Work Supervisors and overseeing program operations within Children’s Services.
This position ensures alignment with federal and state child welfare laws, NC Child Welfare policy, and Guilford County DSS strategic priorities.
Work includes program oversight, staff development, performance management, data-driven decision-making, and collaboration with internal and external partners including the courts, legal system, and community agencies
EXAMPLE OF DUTIES
Duties
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Direct one of three major components of the Services Division within the Department of Social Services
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Provide direct supervision to unit supervisors of the various programs within the assigned area to ensure the delivery of services and compliance with program policies/regulations consistent with the Department's strategic plan
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Participate in the DSS Strategic planning process
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Submit budget recommendations for the Services Division
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Coordinate resources, policies, and procedures to achieve and maintain countywide service delivery
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Review programs, goals, and objectives with supervisors
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Provide direct supervision to six social work supervisors and one office support supervisor
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Ensure compliance with standards/regulations; make adjustments or reassign staff based on mandates/priorities
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Develop programs and resources to enhance service delivery. Participate in the interviewing and selection process by functioning as a panelist on the interview board
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Write position descriptions and develop task analyses and interview questions when recruiting for positions
SUPPLEMENTAL INFORMATION
Residency Requirement
Candidate must reside within a two-hour driving radius of Guilford County to be considered for employment.
TRANSCRIPTS ARE REQUIRED. Copy of transcript must be submitted with application. Official college transcripts required at time of hire. Please attach a copy to your online application.
Physical Demands and Work Conditions
Work requires contact with clients, family members and other professional disciplines and service agencies. To determine the extent of neglect, abuse, physical illness the employees may experience emotional stress due to the nature of interactions with clients or service providers and behavioral problems such as; aggression of clients and/or family members that cause bodily injury for employees.
Employees work in settings that range from modern public service buildings, residential facilities, institutions or home environments.
Must possess the visual acuity to prepare and analyze data, operate a computer, and do extensive reading.
Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motion.
Must be able to perform medium work exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects.
Driving is Essential
Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
