Customer Care Representative (A-Player Only)Rogers Heating and Cooling
This is not a “call center job.”
This is a mission-critical role on a championship team.
At Rogers Heating and Cooling, we don’t just answer phones. We create five-star experiences. We turn stressful breakdowns into relief. We turn first-time callers into lifelong customers.
If you are average, please do not apply.
If you are driven, organized, emotionally intelligent, and obsessed with excellence — keep reading.
Who We Are
Rogers Heating and Cooling is a growth-focused HVAC company committed to delivering world-class service. Our technicians are trained professionals. Our systems are dialed in. Our reputation is earned daily.
We believe in:
- Relentless improvement
- Extreme ownership
- Professional communication
- Doing what we say we will do
We are building a championship team — and the Customer Care Representative (CCR) is the first impression and heartbeat of our company.
The Mission
As a Customer Care Representative, your job is to:
- Convert inbound calls into scheduled service appointments
- Calm stressed homeowners with confidence and clarity
- Maintain accurate scheduling and job notes
- Follow up to ensure 5-star experiences
- Protect the calendar like revenue depends on it (because it does)
You are not “just answering phones.”
You are controlling the flow of the company.
The Standard (Non-Negotiables)
You must:
- Speak with confidence, warmth, and professionalism
- Type quickly and accurately
- Be organized under pressure
- Follow scripts while sounding natural
- Take coaching well and improve fast
- Show up early and prepared
- Care deeply about customers
If you blame others, resist feedback, or need constant supervision — this will not work.
What Winning Looks Like
Within 90 days, you:
- Consistently convert 90%+ of qualified inbound calls
- Be able to take 100+ inbound calls daily
- Maintain clean, error-free scheduling
- Receive positive customer reviews mentioning your name
- Contribute ideas to improve processes
Compensation & Growth
- Competitive hourly pay + performance bonuses
- Paid training
- Growth opportunities into leadership or operations
- A structured, high-performance culture
We reward results. Period.
Who Thrives Here
- Former hospitality or service pros who love helping people
- Highly organized multi-taskers
- Competitive individuals who like hitting targets
- People who take pride in being the best at what they do
Who Should NOT Apply
- “I just need a job” applicants
- Chronic complainers
- People uncomfortable with accountability
- Anyone unwilling to be coached
How to Apply-
[email protected]
We are only hiring one person.
If you believe you are an A-player ready to raise the standard at Rogers Heating and Cooling — prove it.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Pay: $15.00 - $25.00 per hour
Work Location: In person
