Experienced Call Center Manager
If you have the expertise to build and scale a world-class call center, we want to hear from you.
Key Responsibilities
- Build and Optimize Operations
- Design and implement a high-performing outbound call center operation, including processes, tools, and team structure.
- Drive Results
- Develop and execute strategies, scripts, and processes for lead generation and appointment scheduling.
- Lead Team Development
- Build, train, and motivate a team of skilled representatives focused on achieving both lead generation and customer satisfaction KPIs.
- Performance Management
- Establish and track KPIs for call quality, lead conversion rates, appointment scheduling, and closing percentages.
- Systems Optimization
- Create and refine workflows, scripts, and reporting tools to ensure consistency and efficiency.
- Cross-Departmental Collaboration
- Work closely with the sales, operations, and leadership teams to align call center objectives with business goals.
- Analytics & Reporting
- Analyze call center data and provide actionable insights for continuous improvement.
Qualifications
- 3+ years of experience in sales
- 2+ years of experience managing a call center or inside sales/customer service team.
- Proven track record in developing lead generation strategies with measurable results.
- Strong leadership experience in hiring, training, and team motivation.
- Proficiency with call center software and CRMs (e.g., Salesforce, Go High Level, or similar tools).
- Expert in KPI tracking, analysis, and performance improvement.
- Outstanding communication and problem-solving abilities.
Preferred
- Experience in building strong appointment setting teams.
- Experience in lead scoring and inside sales workflows.
- Advanced data analysis skills.
Why You’ll Love Working Here
- Uncapped earning potential
- A supportive, collaborative environment where your success is recognized and rewarded.
- Must have evidence that you have been a top producer in the past. We are looking for a proven professional. Please do not apply if you do not meet the qualifications
Job Type: Contract
Pay: $80,000.00 - $120,000.00 per year
Work Location: In person
