Job Overview
Brewer Sewing Supplies takes pride in our company, and in our reputation as a trusted leader in our industry for decades. We are seeking a talented Customer Service Representative to provide outstanding service to customers via telephone and email interaction. A B2B customer service opportunity supporting our valued Brewer dealerships. You will be working directly with store owners and managers. This roll requires strong organizational and follow up skills. Along with your outstanding people skills, we will provide you with the in-depth product knowledge needed to set you up for success. This is your chance to join a company that truly values its employees and provides a challenging, positive, and engaging environment.
This is a full time, onsite role working at our corporate office in Aurora, IL. $22.00 per hour plus a monthly team incentive and full benefits.
Essential Functions
- Project a positive and professional attitude.
- Work to achieve Brewers established budget goals.
- Achieve daily goals for customer contacts inbound/outbound via calls and emails.
- Train new customers to use available company tools and processes.
- Disseminate customer feedback regarding product issues, service failures or other concerns.
- Look for opportunities to sign up new business in your area.
- Answer incoming phone calls and provide timely and accurate information.
- Process customer orders/changes/returns.
- Identify, research and respond to customer issues.
- Establish, build, and maintain strong relationships.
Competency
- Customer focus and service attitude (friendly, courteous and helpful).
- Strong communication skills, phone and in email.
- Effective research and problem-solving skills with special attention to details.
- Ability to maintain a professional, calm demeanor under pressure.
- Self-motivated and reliable, flexible, creative and team oriented.
- Take initiative and self-motivated
- Computer skills to include standard Microsoft products, Word, Excel, Outlook.
Expected Hours of Work
This is a full-time position. Typical work hours are 7.5 hours each day, scheduled between 8:00 AM-4:30. No overtime unless approved by manager.
Travel
Occassional travel may be required for Trade Shows and dealer event support.
Required Education and Experience
- Previous customer service experience
- High school diploma or GED, or equivalent years of experience
- Microsoft Office experience
Other Duties
Please note that this job description is not designed to provide a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
