Job Summary
The Director, Provider Membership Innovation is responsible for designing, piloting, and scaling high impact engagement models that deepen value for CHIME provider members. Reporting to the Vice President, Provider Membership Innovation, this role translates strategy into action leading end to end execution of innovative membership programs, field engagement models, and experience enhancements that support recruitment, retention, satisfaction, and long term relevance for provider members.
This role serves as the connective tissue between strategy, member experience, and operations, partnering cross functionally with Membership, Marketing, Education, Policy, and Foundation teams to ensure provider membership offerings are cohesive, differentiated, and scalable.
Duties and Responsibilities
1. Membership Innovation & Program Leadership
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Lead the design, implementation, and optimization of new provider membership engagement models focusing on local, regional, and cohort-based initiatives aligned with CHIME’s evolving membership framework.
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Translate strategic priorities set by the Leadership Team into executable roadmaps, pilots, and operating plans with defined success metrics.
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Own day to day leadership of provider focused innovation initiatives, ensuring timely delivery, quality execution, and measurable member impact.
2. Provider Engagement & Experience Design
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Develop compelling, member centered experiences that meet the needs of executive, leader, and professional level provider members across career stages.
- Use Voice of the Customer (VOC), engagement data, and member insights to continuously refine value propositions and program offerings.
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Partner with Marketing and Education teams to ensure clear articulation of provider membership benefits, journeys, and outcomes.
3. Operational & Cross-Functional Execution
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Partner closely with internal teams (Membership, Digital, Events, Education, Foundation, and Finance) to operationalize programs, align resources, and support scalable delivery.
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Support budget planning, tracking, and resource allocation for provider membership innovation initiatives, in collaboration with the VP, Provider Membership Innovation.
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Establish repeatable playbooks, to include KPIs, processes, and templates to support future growth and consistency across provider engagement efforts.
4. Leadership, Collaboration & Influence
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Manage direct report(s), currently Senior Associate, Provider Membership Innovation
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Lead, coach, and develop other team members and provider volunteers supporting provider membership innovation initiatives.
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Serve as a trusted partner to internal stakeholders, helping align provider-focused efforts across the enterprise.
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Represent provider membership innovation in internal forums, cross functional working groups, and select external settings as appropriate.
Qualifications & Experience
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Bachelor’s degree required.
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8 to 9 years of experience in membership, community, program innovation, healthcare, or professional association environments
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Excellent skills at process documentation, development & management, skilled in project management, communication, and problem solving.
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Demonstrated experience designing and scaling member, customer, or community centric programs.
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Strong ability to execute operationally in complex, matrixed organizations.
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Experience working with healthcare providers, digital health leaders, or similar executive audiences strongly preferred.
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Strong financial and operational acumen, including budgeting and performance measurement.
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Analytical mindset with the ability to translate data into operational decisions, and compelling narratives.
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Collaborative results oriented leader who thrives in a dynamic, growth focused environment.
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Passion for advancing CHIME’s mission and serving digital health leaders.
