Job Summary:
The Supervisor of Retail Dining assists the unit manager and assistant manager in overseeing all retail dining operations. The Supervisor of Retail Dining provides direct working oversight for retail operations while on duty, including the functional supervision of full-time, part-time, and student staff. The Supervisor of Retail Dining enacts conflict resolution, ensures compliance with health and safety measures, and supports all other operational functions related to daily business. The position is considered to be essential during emergency situations and the incumbent is subject to being requested to report to work.
Job Responsibilities:
1. Provide direct, in-person, working supervision of front-of-house operations while on duty.
2. Arrange daily operations and services to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines.
3. Work alongside staff members to model safe and efficient operations and performance expectations.
4. Motivate, encourage, and support staff performance through regular hands-on training.
5. Monitor all front-of-house procedures and provide objective coaching and feedback based on operational standards, code compliance, and productivity standards.
6. Oversee the sanitary condition and attractive presentation of service stations and the dining room.
7. Meet with students, faculty, staff, and guests to solicit feedback and address concerns related to the unit to ensure outstanding customer service.
8. Ensure employees’ adherence to food safety protocols and policies.
9. Develop and maintain an in-depth, working knowledge of all dining software solutions.
10. Maintain and monitor the GrubHub app, kiosks and tablets to ensure proper functionality throughout the shift. Troubleshoot GrubHub issues as they come up.
11. Ensure compliance with all federal, state, and local regulations and IC policies and procedures (e.g., quality assurance, safety, operations, personnel).
12. Develop and demonstrate a multicultural awareness and cultivate an inclusive, diverse, and respectful Ithaca College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
Required Qualifications:
· Previous experience working in food service operations in a college/university setting, a restaurant, or other relevant establishment is required.
· High school diploma or equivalent and 1-2 years professional experience working in a food service operation or other relevant setting.
· Excellent customer service aptitude.
· Proven experience in coaching and supervising employees and the ability to adhere to and train staff in the service standards as set by Ithaca College Dining Services.
· Basic food handling knowledge.
· Strong interpersonal and communication skills and the ability to provide excellent customer service while working effectively and respectfully within a diverse and inclusive environment.
· Ability to work a flexible schedule, including nights, weekends, overtime, and some holidays.
Preferred Qualifications:
· Additional education and experience including collegiate/university food service.
· Awareness of food safety and application protocols.
· Knowledge of culinary applications and familiarity with an array of cuisines.
· Working knowledge of food preparation procedures and equipment, proper sanitation, and HACCP procedures.
· ServeSafe Certification.
Work Environment:
The Supervisor at Towers Marketplace completes work within an accessible, safe, indoor, and occasional outdoor environment. Long periods of walking, standing, bending, and carrying moderately heavy items (up to 50 pounds) may be necessary. Employees will be issued and/or required to wear slip-resistant shoes.
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
