Marketing Coordinator

VCA Animal Hospitals -
Los Angeles, CA

Apply Now

Job Details

Full-time
$28 - $35 an hour
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Vendor relationship building
Customer communication
Customer relationship building
Direct marketing
Client rapport building
Veterinary experience
Employee relationship building
Administrative experience
Customer engagement
Customer relationship management
Computer skills
Community relationship building
Social media brand management
Customer interaction during outreach

Full Job Description

Location Los Angeles, California, United States of America Category Hospital Support Roles Job Id R-247108 Job Type Full time

Marketing Coordinator

Job Description

Reports to: Hospital Administrator, Hospital Leadership

Department: Referral Marketing, Administration

Employee Status: Non-Exempt

Job Summary:

The Marketing Coordinator will play a key role in delivering exceptional communication and support to our referring community. This position is primarily responsible for coordinating marketing initiatives and strategies that strengthen awareness of our specialty services and deepen engagement with our partners. The Marketing Coordinator will collaborate across all areas of marketing and development, providing support for specialty referrals, client retention and growth efforts, and employee relations, as directed by leadership, while proactively expanding our network of referring partners and strengthening long-term relationships.

In this role, the Marketing Coordinator will take an active approach to outreach and relationship management, including identifying new referring practices, maintaining consistent communication and follow-up, and supporting initiatives that encourage ongoing engagement and utilization of hospital services.

Experience and Qualifications:

5+ years of customer service experience.

3+ years of assisting in an administrative capacity

2+ years of specialty veterinary experience

2+ years of direct marketing experience

Thorough knowledge of the veterinary field

Advanced computer skills and ability to learn new programs

Skillful with managing social media channels

Some graphic design experience preferred

Creative mind with a keen eye for design

Must be kind, sociable and approachable, someone that thrives in public situations and enjoys building connections with new and existing partners

Excellent verbal and written communication skills with the ability to engage and influence through meaningful interactions

Organized, dependable and focused with the ability to manage multiple relationship touchpoints and follow-ups

Physical Requirements:

Must be able to lift 30+ pounds

Must be willing to work weekends and to work extended days/hours periodically to assist with events

Willing to travel for hospital visits, training, and meetings as needed

Visual acuity is sufficient to maintain accurate records; recognize people and understand written directions

Ability to speak and hear sufficiently to understand, give information in person and over the telephone

Motor skills are adequate for utilizing office equipment and technology.

Animal allergies must be controlled with medications

Responsibilities:

The following is a list of essential job functions. This list may be revised at any time, and additional duties not listed here may be assigned as needed to support the referral marketing department and hospital business objectives.

Marketing Outreach and Strategy

Conduct monthly visits to referring practices in alignment with specific marketing campaigns, with a focus on strengthening relationships, expanding engagement, and identifying new opportunities for collaboration.

Research and identify new referring practices and community partners, developing thoughtful approaches to initiate and nurture relationships.

Maintain an active and organized pipeline of referral relationships, including tracking engagement, follow-ups, and opportunities for continued connection

Conduct consistent follow-up with referring practices after visits, events, and key interactions to reinforce relationships and support ongoing engagement

Partner with leadership to prioritize outreach efforts based on hospital goals, referral trends, and growth opportunities

Gather insights from referring partners to better understand their needs, preferences, and experiences, sharing feedback to inform hospital strategy

Help organize and prepare client and pDVM gifting for various projects, ensuring thoughtful and personalized engagement

Assist in the planning and execution of CE events and community involvement, representing the hospital in a professional and approachable manner while building new connections

Work with vendor representatives on event opportunities and support, maintaining strong, collaborative relationships

Maintain all social media channels and identify inventive ways to foster engagement and connection with client and referring communities

Assist in digital communications and campaigns to highlight services, increasing awareness and encouraging ongoing engagement

Evaluate referral reports and remain knowledgeable on trends to identify opportunities to strengthen relationships and expand partner engagement

Create marketing materials and resources that effectively highlight services and support ongoing outreach and conversations with veterinary communities

Support referral and growth objectives by increasing awareness, strengthening partner loyalty, and encouraging consistent utilization of hospital services

Operations and Team Support

Be knowledgeable of referral responsibilities and be willing to assist as needs arise

Assist in dispersing new protocols as it pertains to referral processes and communications with veterinary communities. Be available for questions concerning protocols

Advocate for proper implementation of new and existing protocols as it relates to referral management.

Attend meetings as requested by management and committees

Focus on strategies to foster the wants and needs of our team, promoting employee engagement and loyalty

Stay involved with employee events and awareness programs, assisting management and taking lead with special projects when asked

Assist in communications to the team regarding special events and other situations, as needed

Set a positive example for colleagues in the way we should handle respectful communications with both our clients and referring community, reinforcing a relationship-first approach

Work to promote a positive and collaborative environment among all hospital teams, aligning efforts to support consistent outreach and partner experience

Why You Should Consider Us...

At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, generous pet care discounts, paid vacation, holidays, and sick days, health and well-being programs that provide resources and training.

Compensation is negotiable based on education, experience, and other relevant credentials. The hourly pay range for this position is $28.00 - $35.00/hour.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Apply Now

Job Seeker Tools

Employer Tools

Browse

Stay Connected