A unique, upscale bookshop, bistro and bar in Grosse Pointe is looking for a Host/Bookseller to provide an exceptional customer service experience by greeting guests, managing our waitlist, selling books and merchandise and maintaining our store environment.
Our bookshop features adult fiction and non-fiction, a selection of young adult (14+) titles, retail wine and giftable merchandise.
Applicants should be a computer-savvy people person who is self-motivated (able to jump in and assist the team when needed, for example, bussing tables) and enthusiastic about books and reading. Please note - this job requires going up and down stairs multiple times per day. A cover letter/note describing why you are the ideal candidate for this position MUST be submitted with your application or it will not be considered.
Flexible schedule and Saturday availability is a must.
Job Responsibilities
● Greet guests and use our reservations system to effectively manage reservations and walk-ins
● Interact with shopping customers and make purchase recommendations.
● Effectively learn the bookshop point-of-sale system for sales transactions, inventory checks, special orders and webstore sales.
● Gift wrap items upon request.
● Receive and shelve inventory accurately, process damages and pull special orders
● Answer and field phone calls and retrieve voicemails
● Maintain store appearance, including tidying shelves and other routine housekeeping (sanitizing tables, bathroom checks, straightening chairs, etc.).
● Assist bistro staff with overflow needs during busy times, including taking orders and making espresso drinks (training provided)
● Familiarity of all food and beverage offerings
Requirements
● Previous host, restaurant, bookseller, retail or customer service experience is a must
● Excellent communication skills, both verbal and written
● Basic math and computer skills (keyboarding, MS Office) and the ability to learn and navigate the book-centric point-of-sale and inventory system
● Able to endure prolonged standing and repetitive bending and lifting. Must be able to lift up to 30 pounds without assistance
● Host/Booksellers must wear a uniform shirt
To Apply: Please send a cover letter and resume to [email protected]. Inquiries welcome.
Pay: From $15.00 per hour
Expected hours: 15.0 – 20.0 per week
Benefits:
Application Question(s):
- Explain in full sentences why you are the ideal candidate for this position. (If this question is not answered, application will not be considered).
Work Location: In person
