GO Systems, within Product and Regulatory Operations (PRO), is a technically-minded team responsible for developing and executing a unified, interoperable infrastructure strategy across Global Operations (GO). The team drives production workflow maturity by identifying tooling strategies that solve complex operational business problems and partnering with key engineering teams to execute against those strategies at scale.We are looking for a staff-level, full-stack software developer to join GO Systems. In this role, you will set the technical direction for our support platform and internal tooling ecosystem, leading architectural decisions that remove engineering bottlenecks, accelerate operational workflows, and enable Global Operations to scale effectively across a diverse, multinational environment.
- Define and drive the long-term technical architecture and roadmap for GO Systems tooling, aligning infrastructure strategy with Global Operations business priorities
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Lead the design and implementation of scalable full-stack solutions using PHP/Hack and JavaScript/React that power operational workflows across the family of apps
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Identify and resolve systemic engineering bottlenecks across the GO tooling ecosystem, driving measurable improvements in platform reliability and operational efficiency
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Partner with engineering, product management, legal, partnerships, and business development stakeholders to translate complex operational requirements into technical solutions
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Establish and champion engineering best practices for design reviews, code quality, and incident management processes across GO Systems
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Drive the adoption of AI and automation technologies within Global Operations to improve workflow efficiency and support experience quality
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Lead cross-functional technical alignment across organizational boundaries, influencing roadmaps and priorities for partner engineering teams
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Develop business cases and technical proposals that support new and improved processes for consumers, businesses, and partners leveraging Meta's products
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Gather, analyze, and apply operational data to identify systemic gaps and design tooling solutions that improve the end-to-end support experience
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Mentor other engineers across the team, elevating technical craft and fostering a culture of operational excellence and continuous improvement
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8+ years of experience building and shipping full-stack projects across frontend, backend, and data layers
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8+ years of experience driving end-to-end execution of complex, multi-team technical projects while defining technical strategy and roadmaps
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Experience architecting and scaling internal tooling platforms or operational support systems in a large, multinational environment
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Experience communicating and influencing technical and non-technical cross-functional partners across large organizations
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Experience working across global, multicultural teams to design and improve business operations and tooling from the ground up
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Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
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Experience integrating AI or machine learning capabilities into operational workflows, including responsible AI practices such as bias mitigation and quality review
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Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
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Experience with agile and scrum development methodologies applied to delivering complex operational tooling roadmaps
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Experience with process change management or large-scale process improvement initiatives within a global operations or trust and safety context
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Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
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Experience with workforce management tooling, bug management systems, or customer support platform development
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
[email protected].
$171,000/year to $240,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
