Essential Functions:
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Develops relationships with existing customers; presents viable options to satisfy customer needs and works to anticipate the customer’s future needs.
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Utilizes customer retention software to monitor new, current, accounts to implement account retention procedures, with an emphasis on obtaining business from and retaining new and restart accounts.
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Identifies and tags cases accordingly prior to production.
- Evaluates cases of technical concerns and communicates with dentists/office to resolve issues.
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Works directly with production team regarding product quality and retention cases.
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Maintains records of account retention progress within customer retention software module.
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Assists with determining causes of sales decreases, and works to promote continued use of company services.
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Makes and receives phone calls with the intent of promoting and/or selling Crown World products and/or services.
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Provides customer support to dentists and Dental Service Organizations to resolve level 1 issues.
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Works with technical advising and customer care teams on retention cases.
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Substitutes technical advising positions as necessary.
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Maintains a working knowledge of Crown World products and services offered.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
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High school diploma or equivalent.
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Minimum of two (2) years of ACD experience and/or three (3) years of customer service or minimum three (3) years in a dental background (RDA, DA, CDT).
Pay Range: $22.00-$23.00p/hr.
