The Emergency Communication Call Taker position is devoted to emergency 911 telecommunications and non-emergency call taking. Incumbents perform semi-skilled and technical work in answering calls requesting emergency service; providing routine, non-technical information and referring all other inquiries; extracting call information, and when instructed providing pre-arrival instructions based on protocols. As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion.
Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.
As initial communication will be made through email, please ensure your email address is typed correctly on your application and governmentjobs.com profile. Also, please remember to check your spam folder frequently for messages regarding the hiring process.
The training academy is scheduled to start on 09/10/2026. The process may include the following:
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Job Application Review
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Skills Testing Session
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Virtual Interviews on Microsoft Teams
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Criminal History Investigation
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Psychological Evaluation
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Employment Reference Check
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Controlled substance testing, physical, and health assessment.
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Virtual information sessions will be held on the dates listed below through Microsoft Teams
Monday, July 6th at 7:00 PM – 8:00 PM
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/28938858888944?p=CMUTZ9gvzS423jCMqG
Meeting ID: 289 388 588 889 44
Passcode: CK9cu2oy
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Dial in by phone
+1 919-561-6523,,579362053# United States, Raleigh
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Phone conference ID: 579 362 053#
For organizers: Meeting options | Reset dial-in PIN
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Wednesday, July 8th at 11:00 AM – 12:00 PM
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/258345468340218?p=rhhelatLre3aOcEi4y
Meeting ID: 258 345 468 340 218
Passcode: Kg9vY3Dp
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Dial in by phone
+1 919-561-6523,,997826585# United States, Raleigh
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Phone conference ID: 997 826 585#
For organizers: Meeting options | Reset dial-in PIN
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Saturday, July 11th at 11:00 AM – 12:00 PM
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/285411975743736?p=1kpGEmsDCFzCxvBaHa
Meeting ID: 285 411 975 743 736
Passcode: mv6qQ9Zk
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Dial in by phone
+1 919-561-6523,,17356616# United States, Raleigh
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Phone conference ID: 173 566 16#
For organizers: Meeting options | Reset dial-in PIN
Knowledge of:
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Standard practices, methods and materials of assigned work.
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Practices and methods of coaching and leading the work of others (based on assignment).
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Techniques and methods for organizing, prioritizing, assigning and monitoring work.
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Business math concepts.
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Filing and record-keeping principles.
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Occupational hazards and applicable safety principles and practices.
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Uses and properties of supplies and equipment.
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Applicable federal, state and local laws, codes, regulations.
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Customer service principles.
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Specialized equipment relevant to area of assignment.
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Modern office technology.
Skill In:-
Obtaining and relaying pertinent and timely information.
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Assessing response needs and prioritizing communication tasks.
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Performing basic research and system queries.
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Compiling and assembling data.
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Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed.
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Providing directions to others in order to meet standards.
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Providing attention to detail in assignments.
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Proofreading and error correction.
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Business math computations.
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Organizing and maintaining records and files.
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Maintaining and updating data and documentation.
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Comprehending reference books and manuals.
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Operating assigned tools and equipment.
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Interpreting and applying applicable laws, codes, regulations and standards.
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Providing customer service.
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Utilizing a computer and relevant software applications.
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Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
ADA and Other Requirements:
Work Environment and Physical Effort:
Sedentary:
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment:
Work is typically performed in an office or similar indoor environment.
Work Exposures:
Work in this position does not require frequent environmental exposures.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
