ROLE PURPOSE!
To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
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Promptly cleans and resets tables after each Guest's departure.
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Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot.
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Prepares coffee and iced tea to help Team Members serve Guests.
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Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations:
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Checks cleanliness of the bus stand from previous shift and notifies Manager of any problems. Sets up the bus stand, restocks and prepares bus stand for shift change and/or close.
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Checks high chairs and booster seats for cleanliness when resetting tables.
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Cleans and sanitizes throughout the shift, including taking out trash as needed.
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Prepares OTLE and/or close.
KEY DECISIONS
Influences:
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Guest Experience
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Issues around cleanliness and sanitation
MEASURES OF SUCCESS
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Consistently fulfill the Key Responsibilities and Accountabilities above
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Guest satisfaction scores
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Cleanliness and sanitation
QUALIFICATION REQUIREMENTS
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Must be able to read menu items
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Must be able to clearly communicate Guest needs to other Team Members (W/Ws, door person, bartender or Manager)
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Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests
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Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer
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Must be able to reach, bend, stoop and wipe frequently
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Must be able to stand and walk during entire shift
COMPETENCIES PASSION FOR THE GUEST Actively contributes to fun, friendly and engaging service.
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Understands how their role impacts the Guest.
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Displays a caring attitude towards Guests.
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Contributes to the Guest experience through knowledge of job and products.
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Demonstrates a service attitude by providing support to those who are directly serving the Guest.
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Handles special requests in a responsive and positive way.
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Utilizes customer feedback to provide a better Guest experience.
COMMUNICATION Keeps the lines of communication positive, open and productive.
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Pays close attention to Guests' and coworkers special requests to ensure accuracy.
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Responds positively to conflict situations and works to find appropriate solutions.
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Keeps interaction positive and productive; avoids conveying negative messages.
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Shares information with others to raise awareness of potential needs and concerns.
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Listens carefully and attentively to others without interrupting.
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Asks thoughtful questions to ensure proper understanding of the message being conveyed.
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Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.
PASSION & INITIATIVE Keeps it fun and keeps up with the pace.
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Shows Guests and Team Members that (s)he genuinely enjoys the job.
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Displays passion, energy and pride in doing the job right.
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Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
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Focuses on the way (s)he approaches a task, not just the task itself.
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Takes independent action to improve existing systems and processes.
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Enthusiastically promotes the TGI Fridays brand and menu items.
RELIABILITY & ACCOUNTABILITY Works hard and delivers quality results.
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Arrives on time and ready to work dressed in proper dress code.
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Attends all required shift meetings and is prepared to contribute.
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Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
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Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
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Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.
FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.
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Addresses daily challenges and obstacles with confidence and a positive attitude.
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Easily adjusts to meet changing demands and new responsibilities.
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Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
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Maintains an even-tempered demeanor even in stressful situations.
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Responds calmly to problems and controls emotional reactions.
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Handles him/herself in a professional manner at all times.
TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.
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Recognizes the importance of working together to accomplish goals.
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Actively promotes cooperation, respect, and acceptance of all Team Members.
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Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
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Takes on additional responsibilities to ensure proper coverage during rush periods.
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Reaches out to Team Members when necessary to ensure timely completion of all tasks.
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Takes advantage of opportunities to set an example for new or inexperienced Team Members.
Brand: TGI Fridays
Address: 2990 Waldorf Market Pl. Waldorf, MD - 20603
Property Description: 374-TGI Fridays - Waldof
Property Number: 374
