Overview:
Subinitial is seeking a Senior Technical Account Manager. In this high-impact role, you will be the primary technical representative for key accounts, acting as both a trusted advisor and a strategic partner. You will independently resolve customer support requests while identifying opportunities to further support our customers.
The ideal candidate is a seasoned electrical engineer with an entrepreneurial spirit and a desire for full-cycle ownership. You aren't just interested in fixing what is broken; you are driven to identify customer pain points, brainstorm conceptual solutions on-the-fly, and contribute to the engineering and design work required to evolve our products. This role blends technical support, consultative solutioning, product design, and project-based field deployments.
About Subinitial:
We provide advanced automated testing services to the aerospace, defense, and advanced automotive industries. Specializing in high-performance testing systems, we ensure the performance, efficiency, and reliability of cutting-edge technologies. Our automation tools enable our customers to accelerate development, improve product quality, and reduce time to market, empowering innovation in the fields of aerospace and EVs. Join us in shaping the future with next-gen testing solutions.
Job Responsibilities:
- Customer Ownership & Advocacy: Serve as the primary point of contact for all technical inquiries from key accounts, ensuring clients feel heard and supported.
- Consultative Solutioning: Actively identify customer pain points during site visits and cadence calls. Proactively ideate ways Subinitial can solve these problems through new products or services.
- Conceptual Design & Growth: Develop rough technical concepts and sketches for identified opportunities to provide a starting point for internal engineering teams and management.
- Support Management: Manage the customer support queue; quickly acknowledge and resolve support requests.
- Technical Resolution: Utilize deep electrical engineering knowledge to troubleshoot complex systems, interpret schematics, and provide immediate engineering solutions for customers.
- Account Cadence: Lead regular technical check-ins and cadence calls with Technical Program Managers (TPMs) to ensure project alignment and long-term satisfaction.
- Internal Product Evolution: When not engaged in direct customer support, contribute to internal engineering initiatives. This includes designing product upgrades, updating or creating bill of materials (BOM), and releasing drawings through configuration management.
- Field Deployment: Travel to customer sites (expected 10-40% of the time) as dictated by the project schedule to lead installations, commissioning, and on-site troubleshooting.
- Internal Liaison & Briefing: Collaborate with Engineering leadership to escalate complex issues and provide regular briefings to management regarding account health and new opportunity leads.
- Process Optimization: Partner with management to define and refine the most effective way to utilize a support ticketing system for maximum efficiency.
Skills:
- Advanced Electrical Expertise: Deep proficiency in reading electrical schematics and understanding complex electronics designs.
- Systems Troubleshooting: Proven ability to diagnose and resolve issues within complex electrical systems using standard test equipment (Oscilloscopes, Multimeters, etc.).
- Consultative Mindset: The ability to listen to customer requirements and translate them into technical opportunity or project requirements.
- Engineering Rigor: Experience with configuration management, BOM maintenance, and the release of technical drawings.
- High-Level Communication: Ability to communicate effectively across different personas, from factory technicians and engineers to Technical Program Managers and Procurement.
- Project Discipline: Strong organizational skills with the ability to manage a ticket queue while balancing internal engineering tasks (with customer needs always taking precedence).
- Professional Autonomy: Comfortable making independent engineering decisions and sketching conceptual solutions while knowing when to escalate risks to management.
- Experience with customer relationship management (CRM) systems, MS Office, Linux, and support ticketing systems.
Qualifications:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
- 5+ years of professional engineering experience.
- Demonstrated experience in a customer-facing technical role, consultative engineering, or field engineering capacity.
- Experience within the aerospace, defense, or advanced manufacturing industries preferred.
- Proven track record of troubleshooting high-reliability electrical hardware.
- Ability and willingness to work onsite and travel 10% to 40% based on project requirements.
Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, lawful permanent resident, protected individual, or other U.S. person per 22 CFR § 120.62.
Salary: $130,000 - $180,000 base pay per year DOE
Location: El Cajon, CA
Hours: Full-time, In-office, Monday through Friday. Core hours of 7:30 AM to 4:30 PM, with travel as required. Ability to work extended hours as needed to accommodate customer schedules and time zones.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with matching
- Paid time off
- Paid holidays
- Employee assistance program
- Flexible spending account
Note: This job description is not intended to be all-inclusive. The candidate may perform other related duties as needed to meet the ongoing needs of the organization. Typical starting pay range for this position depends on skills, experience, and education.
Pay: $130,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
